Infrastructure Telecommunications Specialist

The Salvation Army Southern California•Happy Valley, OR

9d•$30 - $32•Onsite

About The Position

The Salvation Army is seeking an Infrastructure Telecommunications Specialist to coordinate Internet Service Providers (ISP) and telco installs and disconnects throughout the territory. This role involves scheduling with local site contacts, ISPs, and the Network/Voice team for the installation of various telecommunication services, including POTS lines, cable, satellite, and cellular Internet. The specialist will also review billing reports, manage telecom database updates, and generate reports as needed.

Requirements

Ability to write reports, business correspondence, and procedural documentation.
Ability to effectively present information and respond to questions from groups, coworkers, and vendors.
Intermediate skill in the use of Microsoft Word, Excel, Outlook, and Teams.
Knowledge of ISP and Telecom services and terminology.
Ability to learn new software applications and systems.
Knowledge of internal Salvation Army procedures as they relate to business processes.
Ability to set tasks and priorities to address operation needs of the position.
Ability to work in a fast-paced environment and maintain poise under pressure.
Two years of college in a business or communication related field.
Minimum of five years of experience in Telecom or Managing Telecom and ISPs and/or low voltage subcontractors.

Responsibilities

Coordinate and schedule new service and/or upgrade service for ISP needs for local units, including both Network/Voice and Support teams when applicable, and adding to Infrastructure Calendar as needed.
Verify accounting information for each new service with Divisional Finance and automated collection through the Telephone Expense Management (TEM) system.
Process disconnects with Telco/ISP’s when a new service is installed, tested, and operational.
Schedule low voltage contractors for customer side service for ISP/Voice or Network extension.
Update telecom project installation checklist as projects progress.
Respond to outages and initiate services with Network/Voice and/or Support teams and the affected site.
Review monthly billing reports from TEM for anomalies or service changes.
Review carrier specific reports regularly for overages.
Review TEM for contract renewal dates and/or new services or savings.
Update Telecom Database for all adds/moves/changes.
Run reports as requested for service or sites for review.
Provide updates to project tasks and checklists.
Close out new or replacement service records and transfer data from project system to SharePoint site.