Infrastructure System Operator

CI Financial•Toronto, ON

5d•Onsite

About The Position

The primary objective of the Infrastructure System Operator is to execute and monitor the running of all regularly scheduled processes for CI Global Asset Management’s key business systems. Infrastructure System Computer Operators are also responsible for monitoring and ensuring the completion of the daily backups and all overnight tasks. Additionally, the Infrastructure System Operator is required to help various testing teams to perform a variety of tests.

Requirements

3-5 years in a System Operations
3 - 5 years Network Operations Center (NOC)
4-6 years IT Facilities management
Advanced knowledge of Service Now
Advanced knowledge and experience of Unix operating system, including scripting
Advanced knowledge and experience with CA AutoSys scheduling tool or equivalent
Experience in managing a NOC or centralized operations, including tooling
Ability to write procedure documents and verbally instruct other staff
Prior experience with information technology in a financial institution preferred.
Ability to work shifts
Bachelor’s degree within a business, computer science or equivalent experience
Ability to follow written and verbal instructions
Ability to write procedure documents and verbally instruct other staff
Detail-oriented, highly accurate and very organized
Proficient problem-solving skills
Knowledge of the investment services industry
Ability to complete tasks efficiently and accurately, within set deadlines.
Knowledge of ITSM tooling
Ability to work with a team and train other team members
Ability to provide input to team procedures and policies

Responsibilities

Support of the company’s production online and batch processing systems and associated scheduling tooling, across all LOBs – CISS, IWMS, Assante, DART/CRAS, IMS, CIIS, PARIO.
Support of all hub room facilities management (UPS/HVAC) across all locations
Responsible for managing system operations alerts and associated actions for production systems (NOC).
Set up, execute and monitor the running of all production processes
Execute and monitor specially scheduled production processes as instructed
Provide operational support for the jobs, escalating errors and issues as required
Monitor designated production processes running outside of the job scheduler: CMOD, SFTP, PDF delivery (replaces Print and deliver reports and letter output from jobs)
Manage the delivery of all output from processes, including the scripting of delivery of electronic output
Escalate errors and issues as per documented processes
Complete, sign and upload appropriate checklists for tasks
Communicate status via shift reports and upon request
Manage storage, delivery and inventory of backup tapes when delivered from Iron Mountain.
Ensure all requests sent to Sysops are responded to promptly
Review setup of all test cycles for quality purposes
Execute and monitor the running of all test cycles
Contribute to the overall functioning of the team
Assist in the training of other team members
Attend project meetings and provide sysops support and expertise as assigned
Maintain department documentation on SharePoint site, including Computer Operator Implementation Forms, policies, procedures and process calendar.