Infrastructure Support Services Specialist

Quest Diagnostics•Indianapolis, IN

3d•Onsite

About The Position

Responsible for all tactical aspects of delivering Regional Field IT Support services for Business Units within a Region, as it relates to supporting laboratory operations. These services include Tier-2 Field IT support, voice communications, data networking, desktop, LIS/BIS equipment, imaging systems, facility systems, security administration, and asset management.

Requirements

Ability to routinely lift 40 lbs; walk long distances; stand and bend in tight spaces; drive short and long distances.
Maintain composure under pressure; adapts to change; ability to grasp information quickly.
Entry level understanding of skill area progressing to application of knowledge attained through education, certifications or other related experience such as on the job training
Solving problems
MS office programs
Problem Management
Time Management
Organizational Skills
Proficiency in verbal and written communications
Strong commitment to customer and employee satisfaction
Ability to work with customers, both internal and external
Up to 80% of Travel
Clean / valid driver’s license required
On Call Coverage as needed

Nice To Haves

Associates Degree or CompTIA A+ Certification

Responsibilities

Support Tier -2 Field IT support, voice communications, data networking, desktop, LIS/BIS equipment, imaging systems, facility systems, security administration, and asset management
Troubleshoot and resolve all service center tickets routed to your Assignment Group
Perform IMAC all systems as applicable - Desktop Support, LAN/WAN, Server Administration, Imaging Systems, Telecom, Instruments
Troubleshoot and resolve all Service Center tickets routed to your Assignment Group according to the established SLA.
Perform IMAC’s all systems as applicable
Perform maintenance, patches and updates to all systems in a timely manner, according to SOPs
Maintain up to date knowledge and skills related to changing technology and services provided by Field IT Support
Provide clear, regular submissions of Management Reports and Metrics that document performance against SLA’s via standard products including HP Service Manager and Clarity
Contribute to team and Quest specific short, mid and long term goals
Perform maintenance, patches, and updates to all systems in a timely manner
Maintain up to date knowledge and skills related to changing technology and services provided by Field IT Support
Provide clear, regular submissions of Management Reports and Metrics that document performance against SLA’s via standard products
Contribute to team and Quest specific short, mid, and long term goals
Assist in inventory management
Assist in coordination of asset disposal for Quest Diagnostics Workstation machines and peripherals
Ensure that the Quest Diagnostics Information Technology Asset Management policies are enforced at the Business Unit
Assist in inventory management, including acquisition and disposal of all IT related equipment according to policies
Assist in coordination of asset disposal for Quest Diagnostics Workstation (QSW) machines and peripherals
Ensure that the Quest Diagnostics Information Technology Asset Management (ITAM) policies are enforced at the Business Unit