Technical Infrastructure & Support Services Mngr
About The Position
Precise Resource, Inc. is a leading privately held Woman Business Enterprise specializing in Executive Search and Head-Hunting services for clients across the United States. One of our prestigious clients has asked for our help finding an Infrastructure & Support Manager. Our client is a cooperative and a leader in its field, supporting a complex, distributed technology environment across multiple business units and affiliate companies, both domestic and international. The Infrastructure & Support Manager will lead enterprise support operations while playing a key role in technical architecture, Microsoft Azure, Microsoft 365, infrastructure modernization, and technology standards across the organization. This is not simply a support management role. We are looking for someone who is technically strong, has operated in a complex enterprise environment, and can lead people while remaining close enough to the technology to architect solutions, solve difficult infrastructure problems, and help drive modernization.
Requirements
- 10+ years of progressive information technology experience with significant responsibility for infrastructure, cloud platforms, enterprise support, or technical architecture.
- Demonstrated experience leading and developing technical teams.
- At least 5 years of hands-on experience administering or architecting Microsoft Azure and Microsoft 365 in an enterprise environment.
- Deep experience with Microsoft Azure, including networking, VNets, VPN/ExpressRoute, subscriptions, resource groups, identity, Entra ID, and Azure infrastructure services.
- Strong Microsoft 365 experience including Exchange Online, Teams, SharePoint Online, Intune, security, and compliance tooling.
- Experience with Azure and Microsoft 365 tenant consolidation, migration, modernization, or standardization initiatives.
- Strong understanding of Active Directory, Entra ID, hybrid identity, conditional access, and single sign-on.
- Strong knowledge of enterprise infrastructure, systems architecture, networking, cloud platforms, and support operations.
- Experience operating across multiple business units, affiliates, subsidiaries, or other decentralized environments.
- Strong understanding of IT service management practices including incident, problem, and change management.
- Experience managing vendors, contracts, Microsoft licensing, and enterprise agreements.
- Strong understanding of infrastructure security, risk, vulnerability management, and enterprise controls.
- Ability to communicate effectively with both technical and non-technical leaders.
- Bachelor’s degree in Information Technology, Computer Science, or a related discipline, or equivalent professional experience.
Nice To Haves
- Microsoft Azure, Microsoft 365, ITIL, PMP, or related certifications are preferred.
- Experience with infrastructure automation, PowerShell, Azure DevOps, ARM/Bicep, or similar technologies is a plus.
- Experience supporting international, cooperative, agricultural, manufacturing, or other geographically distributed organizations is also a plus.
Responsibilities
- Lead enterprise IT support operations across multiple domestic and international business units and affiliate companies.
- Lead, develop, coach, and manage technical support staff, including performance management, career development, staffing, and workload planning.
- Help define and evolve enterprise technical architecture, infrastructure standards, patterns, and technology roadmaps.
- Provide strong technical leadership across Microsoft Azure and Microsoft 365 environments.
- Lead or support Azure and Microsoft 365 consolidation, migration, standardization, and modernization initiatives.
- Partner closely with Platform Engineering, Data Services, Application Development, Cybersecurity, and other technology leaders.
- Establish and monitor service-level agreements and key performance indicators for incident response, ticket resolution, system availability, and service delivery.
- Lead infrastructure and support incident management, escalations, root-cause analysis, and post-incident reviews.
- Develop and maintain infrastructure architecture standards, technical documentation, diagrams, and governance practices.
- Drive continuous improvement of support processes, tooling, automation, and knowledge-management practices.
- Ensure infrastructure and support operations align with enterprise security, governance, risk, and compliance requirements.
- Manage infrastructure and support vendors, contracts, licensing, performance, and escalations.
- Contribute to infrastructure budgeting, forecasting, technology investment planning, and vendor spend management.
- Support cross-company infrastructure initiatives including tenant consolidation, platform standardization, modernization, and affiliate integration.
- Represent Infrastructure and Support in cross-functional technology planning, project, and governance initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
