Infrastructure Specialist - (68)

DDG•Baton Rouge, LA

1d•Onsite

About The Position

Under general supervision, serves as the City engineering department's first line of field review for infrastructure complaints. The Infrastructure Specialist receives complaints referred by the Department of Public Works (DPW), travels to the site to investigate, documents conditions, and determines the likely cause of the problem and which department, crew, utility, or other party is responsible for the repair. The position uses sound judgment to route straightforward, clearly defined issues directly to the responsible party, and escalates complex, ambiguous, or high-risk issues to the Program Lead or City engineering staff for direction. Work covers drainage, streets, sidewalks, utilities, and other public infrastructure, and includes securing hazardous conditions, keeping accurate records, and following up to confirm issues are resolved.

Requirements

Knowledge of municipal infrastructure systems, including drainage, streets, sidewalks, and utilities.
Working knowledge of civil engineering principles and construction practices as they apply to field conditions.
Ability to assess field conditions, identify the likely cause of a problem, and determine who is responsible for the repair.
Ability to recognize when an issue should be escalated rather than resolved independently.
Ability to read and interpret maps, plans, survey information, and as-built drawings in the field.
Ability to manage a high volume of complaints and prioritize them based on urgency and safety.
Strong documentation and recordkeeping skills, including field notes and photo documentation.
Ability to communicate clearly and professionally with residents, City staff, utility providers, and contractors, both verbally and in writing.
Ability to work independently and stay organized while spending most of the workday in the field.
Proficiency with Microsoft Office is required.
Bachelor's degree in Civil Engineering or a closely related engineering discipline from an accredited college or university.
One (1) to three (3) years of progressively responsible engineering/construction experience in public works, transportation, drainage, utilities, municipal engineering, or related infrastructure projects is preferred.
Municipal engineering experience is also preferred.
Must have a valid Louisiana driver's license at the time of hire and must be maintained throughout employment in this position.

Nice To Haves

Familiarity with engineering-related software, including GIS and CAD applications, is preferred.
Engineer Intern (EI/EIT) certification preferred.

Responsibilities

Receive infrastructure complaints referred by the Department of Public Works and prioritize field visits based on urgency and potential safety risk.
Travel to complaint locations to inspect site conditions and determine the nature, cause, and extent of the problem.
For routine, clearly defined issues, determine the responsible party (such as a City maintenance division, utility provider, contractor, or private property owner) and route the complaint for resolution.
Escalate complex, ambiguous, or high-risk issues to the Program Lead or City engineering staff with findings and supporting documentation.
Place barricades, cones, or fencing to secure hazardous conditions and monitor them until repairs are made.
Conduct smoke tests, dye tests, and other field investigations to trace drainage and sewer problems.
Document each investigation with photos, field notes, location information, and an assessment of the problem and recommended next step.
Maintain a daily log of site visits, citizen contacts, and complaint status.
Follow up on routed complaints to confirm repairs are completed, and close out records.
Communicate with residents, City departments, utility companies, and contractors regarding complaint status and resolution.
Identify recurring problem areas or trends and report them to engineering staff and DPW to inform maintenance and planning.