Infrastructure Specialist - System Administration

Staffworxs•Sacramento, CA

2d•Onsite

About The Position

An Infrastructure Specialist: System Administration is responsible for providing 24/7 technical support for cloud-based solutions, ensuring seamless operations across various applications, DevOps, middleware, security, and infrastructure components. They play a critical role in building & setting up new development tools, infrastructure, and Networking, maintaining and deploying cloud applications. They also develop and configure infrastructure and configuration as code (Ansible and Terraform). They are experienced in administration of Dev, Test & Production environments hosted on Windows, Linux and Unix servers. Have strong knowledge of load balancing and CDN options provided by multiple cloud vendors (E.g., load balancer and Application Gateway in Azure). They are knowledgeable in installing and configuring MYSQL, MSSQL, PostgreSQL, and other databases. They ensure the systems are safe and secure against cybersecurity threats, besides identifying and fixing technical problems and installing software updates and fixes. They also support installing and maintaining a logging cluster using Logstash, Elasticsearch, and Kibana as a centralized solution to parse logs from application and Docker containers. The specialist can identify and resolve issues involving APIs, application services, IaaS, PaaS, SaaS, microservices, containers, Kubernetes nodes, ICP management, middleware components, network, security, and infrastructure problems. If unable to resolve an issue, they will escalate it to the appropriate support level. The specialist is proficient in cloud application architecture and can perform initial analysis on incidents. They manage Application ID and provide cloud elasticity by auto-scaling resources based on business requirements. Additionally, they ensure DR and manual redundancy failover capabilities. Regular service management reports are provided to keep clients informed. They are familiar with ITIL processes and Integrated Service Level Management.

Requirements

Device Provisioning: Set up, image, and configure new laptops and desktops with standardized software and security controls.
Hardware Lifecycle Management: Track inventory, handle repairs, upgrade components (RAM, storage), and retire old machines.
User & Access Management: Create and manage user accounts, password policies, and permissions via Active Directory or cloud identity providers.
Patch & Update Management: Deploy operating system updates, security patches, and application software packages remotely.
End-User Troubleshooting: Resolve escalated hardware, software, network connectivity, and printer issues.
Administration of Dev, Test & Production environments hosted on Windows, Linux and Unix servers.
Strong knowledge of load balancing and CDN options provided by multiple cloud vendors (E.g., load balancer and Application Gateway in Azure).
Knowledgeable in installing and configuring MYSQL, MSSQL, PostgreSQL, and other databases.
Proficient in cloud application architecture.
Familiar with ITIL processes and Integrated Service Level Management.

Nice To Haves

Client-facing experience
Experience with Ansible and Terraform for infrastructure and configuration as code.
Experience supporting a logging cluster using Logstash, Elasticsearch, and Kibana.
Ability to identify and resolve issues involving APIs, application services, IaaS, PaaS, SaaS, microservices, containers, Kubernetes nodes, ICP management, middleware components, network, security, and infrastructure problems.
Ability to manage Application ID and provide cloud elasticity by auto-scaling resources.
Experience ensuring DR and manual redundancy failover capabilities.

Responsibilities

Set up, image, and configure new laptops and desktops with standardized software and security controls.
Track inventory, handle repairs, upgrade components (RAM, storage), and retire old machines.
Create and manage user accounts, password policies, and permissions via Active Directory or cloud identity providers.
Deploy operating system updates, security patches, and application software packages remotely.
Resolve escalated hardware, software, network connectivity, and printer issues.
Provide 24/7 technical support for cloud-based solutions.
Ensure seamless operations across various applications, DevOps, middleware, security, and infrastructure components.
Build & set up new development tools, infrastructure, and Networking.
Maintain and deploy cloud applications.
Develop and configure infrastructure and configuration as code (Ansible and Terraform).
Administer Dev, Test & Production environments hosted on Windows, Linux and Unix servers.
Install and configure MYSQL, MSSQL, PostgreSQL, and other databases.
Ensure systems are safe and secure against cybersecurity threats.
Identify and fix technical problems and install software updates and fixes.
Support installing and maintaining a logging cluster using Logstash, Elasticsearch, and Kibana.
Identify and resolve issues involving APIs, application services, IaaS, PaaS, SaaS, microservices, containers, Kubernetes nodes, ICP management, middleware components, network, security, and infrastructure problems.
Escalate issues to the appropriate support level if unable to resolve.
Perform initial analysis on incidents.
Manage Application ID.
Provide cloud elasticity by auto-scaling resources based on business requirements.
Ensure DR and manual redundancy failover capabilities.
Provide regular service management reports to clients.
Adhere to ITIL processes and Integrated Service Level Management.