Infrastructure Specialist 1

State of Ohio • Columbus, OH

9d • Onsite

About The Position

The Ohio Department of Insurance (ODI), Office of Information Technology and Security (OITS), is seeking to fill an Infrastructure Specialist 1 position (working title: Desktop Support Technician). This role requires a self-motivated individual who can perform well under pressure and respond efficiently to time-sensitive issues. The primary technology focus is Desktop Support, with secondary areas including Enterprise Call Center Technology, Microsoft Operating Systems, Printer Support, and System Monitoring and Control.

Requirements

• 36 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating a single technology domain including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.
• Completion of associate core program in computer science or information systems; 18 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating a single technology domain including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.
• Completion of undergraduate core program in computer science or information systems; 12 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating a single technology domain including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.
• Equivalent of minimum class qualifications for employment noted above.
• Applicants must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

• Enterprise Call Center Technology
• Microsoft Operating Systems
• Printer Support
• System Monitoring and Control

Responsibilities

• Troubleshoot and resolve IT issues across multiple divisions, including on-site deployment and issue resolution.
• Diagnose, analyze, and communicate detailed information regarding technical issues to specialized teams.
• Independently install, maintain, configure, upgrade, and administer hardware and software in support of end-user devices.
• Interface with other platforms from both hardware and software perspectives.
• Collaborate with the security team to maintain security compliance across all software and hardware assets.
• Create, organize, and maintain documentation.

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree