Infrastructure Platforms Senior Service Delivery Manager (Cloud & Hybrid)

Accenture•Orlando, FL

16h•Hybrid

About The Position

The Advanced Technology Centers (ATCs) is the engine for reinvention in our clients’ transformation journey. Powered by more than 255,000 people across 24 countries, ATCs will provide our clients seamless access to industry insights and innovative technology solutions. The Infrastructure Platforms Service Delivery Manager leads engineering and support teams responsible for the development, maintenance, enhancement, and operation of technology platforms under managed service agreements. The role ensures that applications and systems meet service level agreements (SLAs), business objectives, security requirements, and continuous improvement targets. This role typically combines 40% delivery/service management, 25% people leadership, 25% client/stakeholder management, and 10% technical governance.

Requirements

A minimum of 10 years Technical Skills and administrative experience in the area of focus: Cloud platforms (Azure) and Hybrid data center configuration
Software Development Lifecycle (SDLC)
IT Service Management (ITIL)
Agile/Scrum delivery
DevOps and CI/CD
Application support and production operations
Client relationship management
Financial and resource management
Executive communication
Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate Degree, must have minimum 6 years work experience)

Responsibilities

Own end-to-end delivery of managed services engagements.
Ensure compliance with SLAs, KPIs, and contractual commitments.
Manage incident, problem, change, and release processes.
Oversee service health, availability, performance, and reliability.
Guide architecture, design, and implementation decisions.
Review technical solutions and remediation plans.
Drive automation, cloud adoption, CI/CD, and operational efficiencies.
Manage technical debt and modernization initiatives.
Serve as the primary technology delivery contact for clients and business stakeholders.
Conduct governance meetings, service reviews, and executive reporting.
Communicate risks, issues, mitigation plans, and service improvements.
Build trusted client relationships and identify opportunities for value creation.
Monitor operational metrics and service performance.
Lead root cause analysis (RCA) for major incidents.
Implement preventive actions and process improvements.
Drive operational excellence through automation and AI-enabled support capabilities.
Manage budgets, forecasts, and resource utilization.
Track managed services profitability and productivity.
Support contract renewals, scope management, and growth opportunities.