Infrastructure Operations Manager
About The Position
Demonstrate knowledge in maintaining the operational status of a Tech Control facility Knowledge of Tech Control equipment such as Switches, Encryption devices, Network Operation Consoles, and Circuits. Demonstrated successful working knowledge and supervision of tech control employees in efforts similar in size and scope as referenced under this Call Order. Oral and written communication experience with the highest levels of management Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9. Can provide technical directions and supervision, in coordinating, restoring and reporting functions necessary for effective maintenance of transmission paths and facilities. Knowledge of industry accepted standards and best practices related to Information Management Operations and with IT Service Management (ITSM) best practices. Knowledge in handling and managing incidents and service requests for activities such as changes, problems, configurations, and requisitions for equipment and services.
Requirements
- Top Secret, SCI Eligible clearance
- Knowledge of Tech Control equipment such as Switches, Encryption devices, Network Operation Consoles, and Circuits
- Oral and written communication experience with the highest levels of management
- Knowledge of industry accepted standards and best practices related to Information Management Operations and with IT Service Management (ITSM) best practices
- Rapid Response Registered Communications Distribution Designer (RCDD) Certification
- 5 or more years managing and operating cryptographic facilities.
- Bachelor’s degree in IT-related field
Responsibilities
- Maintaining the operational status of a Tech Control facility
- Operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9
- Coordinating, restoring and reporting functions necessary for effective maintenance of transmission paths and facilities
- Handling and managing incidents and service requests for activities such as changes, problems, configurations, and requisitions for equipment and services
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
101-250 employees
