Infrastructure Operations Engineer

BridgePhase

7d•Remote

About The Position

BridgePhase is seeking an Infrastructure Operations Engineer to join our team supporting the Department of Homeland Security (DHS). This role provides Tier 3 operational support across both AWS cloud infrastructure and an enterprise Drupal-based information sharing platform, combining deep infrastructure operations expertise with hands-on application and platform troubleshooting. The ideal candidate thrives in production environments, excels at incident response, and partners closely with development, DevSecOps, and security teams to maintain system stability, performance, and compliance. This is a remote position. As with any technical environment, the exact role responsibilities will evolve with the changing needs of our client. We are seeking versatile candidates who thrive on new challenges and can readily adapt to additional responsibilities beyond those listed above.

Requirements

At least 8 years of total professional experience with 5+ years in infrastructure operations, cloud engineering, or production support roles
Prior or current experience supporting government programs (GovCon experience required)
Strong technical knowledge and expertise in: AWS core services (EC2, S3, RDS, VPC, ELB/ALB, CloudFront, Route53) Cloud security services (IAM, Security Groups, KMS, CloudTrail, GuardDuty) Infrastructure monitoring and observability (CloudWatch, Datadog, New Relic, or similar) Infrastructure as Code (Terraform, CloudFormation, Ansible) CI/CD pipeline operations (Jenkins, GitLab CI, AWS CodePipeline) Linux/Unix system administration and command-line tools Networking concepts (VPCs, subnets, routing, VPNs, DNS) Log aggregation and analysis (CloudWatch Logs, ELK stack, Splunk) Container technologies (Docker, ECS, EKS, Kubernetes)
Demonstrated ability to: Production incident management and escalation Troubleshoot complex issues under pressure in live environments Perform root cause analysis and implement long-term fixes Support security incident response and vulnerability remediation Execute change management and configuration control Maintain clear, accurate technical documentation Work within ITIL or similar service management frameworks
Working knowledge and familiarity with: Federal security and compliance requirements (FedRAMP, FISMA, NIST) DevSecOps practices and automation tooling Backup, recovery, and disaster recovery procedures Web application architecture and performance optimization Database operations, backup/restore, and performance tuning Agile development and operations methodologies SLA management, KPIs, and operational reporting

Nice To Haves

Hands-on Drupal experience, including operational support, troubleshooting, or performance optimization
AWS infrastructure engineering experience beyond operations (design, modernization, or large-scale cloud migrations)
Experience supporting enterprise-scale or mission-critical information sharing platforms
AWS certifications (Solutions Architect, SysOps Administrator, Security Specialty)

Responsibilities

Provide Tier 3 support for complex infrastructure and application-related incidents
Monitor system health, performance metrics, application logs, and infrastructure telemetry
Troubleshoot and resolve production issues across AWS infrastructure and Drupal-based platforms
Support AWS cloud services including compute, storage, networking, and security components
Investigate and diagnose performance bottlenecks, resource constraints, and configuration issues
Support CI/CD pipeline operations and troubleshoot deployment or release failures
Perform root cause analysis for recurring incidents and implement preventive measures
Coordinate incident response and resolution with development, DevSecOps, security, and infrastructure teams
Execute routine maintenance tasks including patching, scaling, backups, and system updates
Support deployment activities and release verification in production environments
Manage user support tickets and ensure timely resolution within SLA requirements
Maintain and update technical documentation for operational procedures and known issues
Implement and maintain monitoring alerts, logging, and automated health checks
Support disaster recovery testing and business continuity planning
Ensure compliance with federal security requirements and audit controls
Interface with federal stakeholders on operational status, issue escalation, and resolution
Collaborate with AWS support and third-party vendors for escalated technical issues

Benefits

Competitive compensation that reflects your skills and impact
Multiple bonus programs rewarding performance, company growth, and employee referrals
Flexible PTO with 20 days to use when you need them
All federal holidays paid to help you truly recharge
Paid sick leave because health always comes first
100% paid parental leave
401(k) with 6% match and no vesting period
Top-tier medical, dental, and vision plans with low out-of-pocket costs
Short- and long-term disability and life insurance included
Pet insurance to support your four-legged family
Annual professional development budget for training, certifications, and conferences
Two paid community service days for causes that matter to you
Social pod budget to connect with teammates wherever you live