Infrastructure Operations Manager
About The Position
Leading with our people, Digital Consultants’ mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality, opportunity, and creativity, we remain dedicated to being honest, trustworthy, respectful, and ethical in everything we do. We are a certified SBA 8(a) small, disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors. Digital Consultants also offers our employees growth opportunities, competitive wages, and a full benefits package. Our founding principles, Fairness and Common Sense, make working here more than a job; it’s the Digital family. Digital Consultants seeks an Infrastructure Operations Manager to support the DISA J6 ETM 2.0 program. The Infrastructure Operations Manager will oversee the day-to-day performance and operational readiness of Tech Control facilities and supporting infrastructure. This individual is responsible for ensuring continuous availability of secure communications across all classification levels, supervising Tier II/III teams, and maintaining compliance with DISAC 310-175-9 and related standards. The Infrastructure Operations Manager will coordinate with internal teams and senior Government stakeholders to support the operation, maintenance, and modernization of critical network assets.
Requirements
- Bachelor’s degree in IT-related field or 5 years equivalent experience
- 5 or more years managing and operating cryptographic facilities
- Rapid Response Registered Communications Distribution Designer (RCDD) and IAT II certification
- Active Top Secret Clearance, SCI Eligible
- Demonstrated knowledge in maintaining the operational status of a Tech Control facility
- Knowledge of Tech Control equipment such as Switches, Encryption devices, Network Operation Consoles, and Circuits
- Demonstrated knowledge and supervision of tech control employees in efforts similar in size and scope as referenced under this Call Order
- Oral and written communication experience with the highest levels of management
- Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9
- Can provide technical directions and supervision, in coordinating, restoring and reporting functions necessary for effective maintenance of transmission paths and facilities
- The candidate must, with or without reasonable accommodation, be able to sit, stand, use computers and monitors, and perform duties in an office environment for extended periods.
- The candidate must be able to lift up to 40 lbs. on occasion (e.g., move a case of paper or similar task) that may occur on occasion.
Responsibilities
- Maintain and oversee daily operations of the Tech Control Facility (TCF).
- Supervise Tier 2 Helpdesk and Tier 3 technical teams to ensure SLA compliance.
- Maintain availability of switches, encryption devices, circuits, and consoles.
- Manage incident response, reporting, and technical issue resolution.
- Ensure documentation, SOPs, and logs are up-to-date and accurate.
- Provide leadership in support of transmission path maintenance and restoration.
Benefits
- Paid Time Off (PTO)
- Group health plans
- Income protection and supplemental benefits
- 401(k) plan with company matching
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Pet insurance options
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
