Infrastructure Operations Installation and Integration Engineer

Vultr

2d•$75,000 - $95,000

About The Position

Vultr is seeking a hands-on Infrastructure Operations Installation and Integration Engineer to analyze, diagnose, and resolve complex hardware and system-level failures across its cloud infrastructure platform. The role involves troubleshooting non-routine technical issues, determining root causes, and deciding whether to repair, replace, or escalate issues. The engineer will lead physical deployments, network integration, and final certification of advanced CPU and GPU compute platforms across Vultr’s global data center footprint. As the on-site technical authority for new build-outs, hardware refreshes, and platform certifications, this person will work with remote engineering teams and local site technicians to ensure installations meet design, performance, and safety standards before production handover. The role partners with Infrastructure, Engineering, and vendor teams to support system reliability, asset accountability, and continuous improvement, while adapting to evolving technology and documenting new issues and resolutions. The position requires extensive travel and may involve extended stays depending on installation scope.

Requirements

Experience diagnosing and troubleshooting complex hardware and system-level issues in a data center or infrastructure environment.
Experience with RMA workflows, hardware lifecycle management, or infrastructure support.
Hands-on experience with NVIDIA and/or AMD GPU technologies.
Familiarity with analyzing system logs, firmware behavior, and performance metrics to determine root cause.
Experience working with hardware vendors and managing technical escalations or support cases.
Strong understanding of server hardware, system architecture, and data center operations.
Ability to analyze technical issues, apply judgment, and determine appropriate resolution paths.
Strong written and verbal communication skills, particularly in documenting technical findings and collaborating with cross-functional teams.
Experience with tools such as Jira, Confluence, and vendor support portals.
Experience using Jira to manage, track, and document technical issues, RMA cases, and vendor escalations, including maintaining accurate and audit-ready case records.
Experience supporting or analyzing systems within data center environments, including hardware lifecycle, performance, and reliability considerations.
Ability to travel extensively, with possible extended stays depending on installation scope.

Nice To Haves

Experience working with microcloud or distributed infrastructure environments, including understanding of system architecture and hardware integration.

Responsibilities

Lead local, national, and international site deployments, overseeing physical installation, cabling, and configuration of server, storage, and network assets.
Certify new CPU and GPU compute generations, ensuring hardware health and performance meet production standards.
Manage integration of Spine-and-Leaf network fabrics using Juniper switching platforms.
Perform hands-on system initialization and firmware management for hardware environments including Dell, Supermicro, HPE, and AMD-based platforms.
Enforce BICSI standards and internal guidelines for physical infrastructure, power distribution, and structured cabling designs.
Coordinate with remote engineering and local site teams on build methodologies and resolve technical blockers during deployment.
Manage site acceptance punch lists, track remediation, and obtain formal sign-off for production handover.
Maintain build-out documentation, including rack elevations, cable schedules, and validated as-built reports for power and cooling.
Create closeout packages and documentation for Run Book handoff to Operations.
Diagnose and troubleshoot complex hardware and system-level issues in data center or infrastructure environments.
Manage or support RMA workflows, hardware lifecycle activities, vendor escalations, and technical support cases.
Use Jira to manage, track, and document technical issues, RMA cases, and vendor escalations while maintaining accurate, audit-ready records.
Analyze system logs, firmware behavior, and performance metrics to determine root causes.
Collaborate with cross-functional teams and document technical findings as technology evolves.

Benefits

100% company-paid premiums for employee medical, dental, and vision plans.
401(k) plan with a 100% company match up to 4%, with immediate vesting.
$2,500 annual professional development reimbursement.
11 holidays, paid time off accrual, and a rollover plan.
Increased PTO at 3-year and 10-year anniversaries.
One month of paid sabbatical every five years.
Annual anniversary bonus.
$500 remote office setup stipend in the first year and $400 each following year.
Internet reimbursement up to $75 per month.
Gym membership reimbursement up to $50 per month.
Company-paid Wellable subscription.