Infrastructure Operations Engineer - Core Services

Computershare•Canton, MA

2d•$74,000 - $94,000•Hybrid

About The Position

The Technology Group (CTO) is responsible for delivering and managing global technology services, covering areas such as architecture, infrastructure, operations, and compliance. This role sits within Infrastructure Operations, focusing on the deployment, maintenance, and operational management of core IT infrastructure. The Infrastructure Operations Engineer is responsible for the delivery, deployment, maintenance, support and optimisation of the core IT infrastructure. The role ensures that standard products and services are implemented efficiently and that systems remain reliable, secure, compliant and performant throughout their lifecycle.

Requirements

Strong understanding of IT service management frameworks (e.g., ITIL), including capacity planning, SLAs, and service operations
Broad technical knowledge across infrastructure domains (servers, networks, storage, cloud, automation)
Ability to define and implement operational and technical procedures
Customer-focused mindset with strong communication skills
Ability to align technology solutions with business needs
Experience working in global, cross-functional environments (financial services experience is a plus)
Proven ability to diagnose and resolve complex infrastructure issues in enterprise environments
Experience managing incidents and ensuring service continuity
Direct impact on service performance, availability, and delivery against SLAs
Strong stakeholder management and collaboration skills
Solutions-oriented with a proactive, continuous improvement mindset
High integrity, adaptability, and ability to manage sensitive information
Strong hands-on experience with Dell EMC storage platforms (PowerMax, PowerScale, ECS) and SAN technologies, including provisioning, zoning, performance tuning, troubleshooting, and lifecycle management
Strong hands-on experience with backup and recovery technologies, including Rubrik , covering policy management, backup operations, recovery testing, and data protection administration
Enterprise infrastructure (servers, storage, networks, cloud platforms)
Virtualization (VMware, Nutanix)
Microsoft ecosystem (Windows Server, Active Directory, Entra ID)
Delivering and supporting complex enterprise infrastructure environments
Driving automation and operational efficiency
Infrastructure security, access management, and compliance
Incident troubleshooting, root cause analysis, and disaster recovery execution
Proven experience supporting enterprise storage estates, with a strong focus on Dell EMC products and SAN environments in business-critical operations
Proven experience supporting enterprise backup and recovery services, with a strong focus on Rubrik and resilient data protection in business-critical environments

Nice To Haves

Bachelor’s degree in IT or related field
Certifications such as ITIL, PMP, Nutanix, Linux, or storage/data protection

Responsibilities

Deploy, configure, and automate infrastructure solutions aligned to approved architecture and standards
Support project transitions into production and execute changes through governed processes
Monitor infrastructure to ensure availability, performance, and capacity
Troubleshoot issues, perform root cause analysis, and implement preventative actions
Manage patching, upgrades, and lifecycle activities
Support incident, problem, and change management processes
Maintain documentation, SOPs, and runbooks
Collaborate with vendors and support disaster recovery planning and execution
Enforce security best practices (patching, access control, system hardening)
Ensure compliance with standards, policies, and audit requirements
Support vulnerability management and security assessments