Infrastructure & Networking Manager

Shoes for Crews•Boca Raton, FL

3d•Hybrid

About The Position

We are seeking a hands-on Infrastructure & Networking Manager to own our cloud and on-premise environment, lead our help desk team, and take full operational responsibility for the networks, systems, and security that power Shoes For Crews. This role is ideal for someone who: Has deep, hands-on experience administering Microsoft Azure – provisioning and maintaining virtual machines, managing storage, networking, and cloud identity Can own our infrastructure end-to-end, replacing an external managed service provider with in-house expertise and accountability Monitors infrastructure health proactively with network and endpoint tools Understands security controls including endpoint protection, conditional access, firewall policy management, and compliance monitoring Can manage and mentor a help desk team, and step in to provide hands-on technical support when needed Is comfortable administering on-site network equipment – firewalls, switches, and wireless for a small office environment Knows how to manage Microsoft Entra ID, Active Directory, and hybrid identity in a Microsoft-first environment Can develop and execute infrastructure roadmaps, manage budgets, and align technology investments with business objectives Thrives on solving complex infrastructure problems and communicating clearly with leadership and business stakeholders You will serve as the senior technical leader for all infrastructure operations, ensuring our systems are secure, available, and continuously improving – while keeping the help desk team equipped and running smoothly.

Requirements

5+ years of hands-on experience administering Microsoft Azure, including VMs, networking, storage, and identity services
Proficiency with Microsoft Entra ID / Azure Active Directory and hybrid identity with Entra Connect
Hands-on experience with Azure Backup, Recovery Services Vaults, and backup policy management
Experience with Palo Alto and Cisco networking hardware (switches, routers, firewalls)
Solid networking fundamentals: TCP/IP, VLANs, routing, VPN, and firewall concepts
Experience with Zscaler (ZPA/ZIA), SentinelOne, KnowBe4, and Abnormal Security
Proven ability to manage a team and develop technical staff
Experience taking over from or replacing a managed service provider, with the ability to build processes in-house
Strong communication skills; able to translate infrastructure complexity into clear language for leadership
Proven ability to manage budgets, vendor relationships, and complex technology initiatives
Highly organized with strong documentation habits and a proactive approach to operations
Comfortable working independently and making sound decisions with appropriate urgency
10+ years of infrastructure or IT operations experience
Degree or skills-based certificates in Computer Science, Information Technology, Engineering, or a related field

Nice To Haves

Microsoft Certified Azure Administrator preferred
Cloud, ITIL, or security certifications (e.g., AZ-305, PCNSA/PCNSE, CCNA, AZ-500) are a plus

Responsibilities

Oversee cloud, on-premise systems, networks, storage, and end-user computing across the organization
Ensure high availability, performance, scalability, and security of all infrastructure services
Develop and execute infrastructure strategy and roadmaps aligned with business objectives
Lead cloud modernization and optimization initiatives
Establish and maintain disaster recovery, business continuity, and resiliency strategies
Manage the infrastructure budget and make data-driven technology investment decisions
Define and report KPIs and service performance metrics to IT leadership
Collaborate with IT and business teams to align infrastructure capabilities with operational needs
Manage third-party vendors and technology service providers
Administer and maintain our Azure environment, including virtual machines, storage, backup and recovery, and Azure networking components
Manage Azure Virtual Desktop (AVD)
Manage Palo Alto Network Virtual Appliances (NVAs) in Azure, including firewall policy administration and security rule reviews
Oversee Azure SQL, platform services, and infrastructure cost management including Reserved Instances and spend optimization
Conduct periodic disaster recovery testing and maintain current recovery runbooks
Manage endpoint protection and security tooling including SentinelOne, Zscaler, KnowBe4, and Abnormal Security
Administer Conditional Access policies, RBAC, and identity governance in Microsoft Entra ID
Manage Microsoft Entra Connect for hybrid identity synchronization across on-premises and cloud environments
Evaluate, select, and implement a comprehensive network and systems monitoring platform to provide proactive visibility across cloud and on-site infrastructure, i.e. PRTG, Solarwinds
Monitor infrastructure health proactively across Azure services and respond to security incidents
Manage and mentor the Help Desk / IT Support Specialist, setting priorities, reviewing performance, and supporting their professional development
Provide escalation support (Tier 2/3) for complex hardware, software, network, and access issues that exceed help desk scope
Step in to provide hands-on help desk support when needed due to volume or staffing
Oversee ticketing system operations, ensuring tickets are triaged, tracked, and resolved to SLA
Drive continuous improvement in help desk processes, documentation, and self-service capabilities
Oversee onboarding and offboarding workflows, ensuring seamless account provisioning and equipment deployment
Administer on-site network infrastructure including Palo Alto and Cisco firewalls, switches, and wireless access points
Manage firewall rule sets, VLAN configurations, and VPN policies for the office environment
Maintain a small on-premises hardware footprint including any physical servers and networking equipment
Manage ISP and WAN connectivity, network troubleshooting, and any changes to on-site network architecture