Infrastructure Lead

MegaCorp Logistics•Wilmington, NC

22h•Onsite

About The Position

The Infrastructure Lead is responsible for leading the design, maintenance, performance, security, and reliability of MegaCorp’s IT infrastructure. This role manages infrastructure systems, supports team execution, oversees infrastructure projects, partners with application and business teams, and ensures network, server, desktop, mobile, cloud, and communication systems operate efficiently while driving operational efficiency, cloud optimization, infrastructure resiliency, and cost-effective technology solutions to support business needs.

Requirements

Five (5) or more years of experience in IT infrastructure, systems administration, network administration, IT support, or related technology work preferred
Previous leadership, supervisory, team lead, project coordination, or infrastructure management experience
Strong organizational, documentation, analytical, customer service, communication, and problem-solving skills required
Ability to manage multiple priorities, support team execution, make sound decisions, and work effectively under pressure in a fast-paced environment required
Ability to see, hear, and communicate clearly
Ability to distinguish color indicators used in systems, devices, or technology equipment
Ability to use hands and fingers for computer, phone, equipment-related, and clerical tasks
Ability to operate a computer, telephone, mobile device, and standard office equipment
Ability to work at a computer workstation for extended periods
Ability to lift, carry, or move technology equipment as business needs require
Ability to travel locally or between company locations as business needs require
Reading comprehension
Written and verbal communication
Analytical thinking
Problem-solving
Judgment and decision-making
Attention to detail
Ability to manage multiple priorities
Clerical accuracy and technical documentation review
Basic math skills
Ability to evaluate infrastructure performance, security risks, system requirements, technical issues, and business impact
Ability to learn, retain, and apply company policies, IT procedures, security standards, infrastructure requirements, and technology processes

Nice To Haves

Associate degree or higher in Information Technology, Computer Science, Information Systems, Network Administration, Cybersecurity, or related field preferred
Equivalent applied infrastructure, systems, network, or technology experience may be considered
Experience implementing FinOps methodologies, Azure cost governance, cloud monitoring, budgeting, and spend optimization preferred
Experience designing highly available cloud infrastructure supporting modern application development and DevOps practices preferred
Experience supporting desktop systems, mobile devices, phone systems, video conferencing, network services, servers, and infrastructure performance preferred

Responsibilities

Ensure infrastructure across networks, servers, databases, cloud platforms, and enterprise applications is standardized, secure, highly available, and proactively monitored to protect uptime and business continuity
Deliver IT infrastructure that is built, maintained, and optimized using current technology and best practices to support long-term scalability and reliability
Build an engaged, skilled infrastructure team equipped to perform at a high level through consistent leadership, coaching, and support
Prioritize and deliver infrastructure projects, support requests, and technology improvement initiatives—designed to align with business needs, risk tolerance, and technology standards—on time, with the highest-impact work addressed first
Drive continuous improvement in infrastructure performance, scalability, security, and reliability through ongoing assessment and recommendations
Ensure corporate network, server, desktop, mobile, phone, and video conferencing resources reliably support the workforce
Proactively manage infrastructure capacity, performance, and engineering project planning to prevent bottlenecks and support business growth
Own cloud financial operations (FinOps) to keep Azure spend transparent, controlled, and continuously optimized, including governance standards for lifecycle management, tagging, rightsizing, reserved instances, storage optimization, and cost allocation—without compromising performance, security, scalability, or business continuity, and report cost trends to IT leadership
Partner with application development teams to ensure internally developed applications are supported by resilient, highly available cloud infrastructure that meets enterprise standards for disaster recovery, backup, recovery, monitoring, and security
Resolve infrastructure and end-user technology issues quickly, while identifying recurring issues, risks, and process gaps early and address them with sustainable, long-term solutions
Keep infrastructure standards, documentation, procedures, and support models current, consistent, and continuously improved
Deliver infrastructure solutions that support business operations through strong partnership with IT leadership, stakeholders, vendors, and internal teams
Maintain the security and confidentiality of company systems, infrastructure resources, user information, operational data, inter-application data transfers, and proprietary technology information
Implement infrastructure changes with minimal operational risk through disciplined change management, documentation, testing, and approval processes
Adapt to evolving business needs by taking on additional duties as assigned