Infrastructure Field Server Support Engineer - Senior

American Electric Power • Tulsa, OK

1d • $87,633 - $109,543 • Onsite

About The Position

Part of a larger team delivering high quality Computer, Network, Storage and End-User Infrastructure technology solutions, on-going support to the business. Independently completes infrastructure project assignments. Plan, research, evaluate, design, and engineer the enterprise's technology infrastructure. Provide technical support and troubleshooting, cost estimates, justifications, and recommendations. Produces technical documentation, support and configuration. Manage, plan, and maintain technical platforms including upgrading systems. Monitor system performance and installs and configures hardware. Responsible for collaborating with other Job Families such as Project Managers, Architects, Solution Engineers, Technicians, Business Analysts to deliver consistent, reliable technology solutions that leverage AEP's technology standards, architectures and best practices.

Requirements

• Bachelor's degree in computer science, engineering, or related technical field is required.
• 5 years of relevant work experience is required. An equivalent combination of education and related experience may be considered.

Nice To Haves

• basic understanding of Unix and SQL

Responsibilities

• Provide technical assistance across Windows Desktop, Servers and other M365 Products with basic understanding of Unix and SQL.
• Strong experience and knowledge to rack mount servers including installation of OS images and server patching.
• Travel to nearby sites within the region to support infrastructure issues including workstation and servers’ support.
• Coordinate with several other IT teams (Infrastructure, application and workstation) and is responsible for the satisfactory resolution of the issues including documentation of the cause.
• Provide technical assistance to improve system performance, capacity, reliability and scalability.
• Perform infrastructure project assignments. Plan, research, evaluate and design infrastructure solutions.
• Provide a high level of technical support and analysis, operation, administration, and troubleshooting activities. Adhere to AEP’s approval processes as part of change management, incident management and trouble response scenarios.
• Prepare cost estimates, justifications, application requirements, alternative solutions, and technical recommendations.
• Prepare technical documentation including procedures, manuals, and reports.
• Review and adhere to budgeting and approval processes while assisting with annual and project planning.
• May provide training and mentoring, as well as work direction, to others on the team.
• Adhere to policies, procedures, standards, codes and regulations relevant to assignments.
• Demonstrate thorough knowledge of AEP infrastructure, environment, components, and facilities to enable more efficient and comprehensive responses to projects and problems.
• Exhibit and apply proficiency in analysis, design, problem solving, troubleshooting, resolution, communication, and customer service skills.
• On call support will be required depending on need.

Benefits

• Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior