Infrastructure Field Lead - Hebron
About The Position
There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW. John Deere is an equal opportunity employer, including disabled & veterans. Primary Location: United States (US) - Indiana - Hebron Function: Technology (CA)Title: Infrastructure Field Lead - Hebron - 120036 Onsite/Remote:Onsite Position
Requirements
- 1 or more years of experience working in industry / business functional area
- 1 or more years of working on major business/technology implementation programs
- Ability to use analysis to prioritize business value
- Subject matter expertise with appropriate business processes
- Consumer/customer understanding and ability to implement product roadmap in support of business strategy
- 1 or more years of work experience with IT infrastructure (network, desktop environments, printer)
- Strong understanding of technical terms, processes, and practices of products within scope
Nice To Haves
- Proven communication skills; highly credible with consumer/customers; proven customer focus, empathy and design thinking
- Highly collaborative and ability to influence without authority; proven ability to develop productive working relationships with both technical and non-technical partners, proven ability to manage multiple stakeholder views, opinions and needs
- 1 or more years of experience managing a team
Responsibilities
- Lead and participate on the onsite infrastructure team focused on desktop support, infrastructure support, conference room support, smart hands, remote hands, and edge computing operations.
- Manage and develop a team of technicians
- Proactively own service delivery, metrics, and customer satisfaction
- Coordinate factory/facilities and location specific initiatives with proactive partnership with other IT product teams
- Maintain strong stakeholder and vendor relationships
- Ensure adherence to IT security, compliance, and country level regulations
- Partner with ECPOST product teams and other BCAs to ensure alignment with strategic priorities and adoption of automation into our IT & Business Operations
Benefits
- Flexible work arrangements
- Highly competitive base pay
- Savings & Retirement benefits (401K and Defined Contribution)
- Healthcare benefits with a generous company contribution in the Health Savings Account
- Adoption assistance
- Employee Assistance Programs
- Tuition assistance
- Fitness subsidies and on-site gyms at specific Deere locations
- Charitable contribution match
- Employee Purchase Plan & numerous discount programs for personal use
- Vacation and Holiday Pay
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
