Infrastructure Executive Support Analyst

HCSC•Richardson, TX

1d•Onsite

About The Position

Responsible for delivering premium "white glove" technology support to executive leadership, providing advanced problem-solving expertise and personalized service to ensure a seamless technology experience. Serves as a trusted technology partner for executives by diagnosing and resolving complex hardware, software, network, and configuration-related issues with urgency and discretion. Provides comprehensive IT support for executive offices, leadership meetings, and high-profile corporate events, including town halls, all-hands meetings, board meetings, and off-site engagements. Coordinates closely with cross-functional IT teams, business stakeholders, and strategic technology vendors to drive rapid issue resolution and maintain service excellence. Supports and manages audiovisual (AV), collaboration, streaming, video conferencing, media, and communication technologies for executive meetings and events. Ensures reliable technology operations before, during, and after events through proactive planning, testing, monitoring, and troubleshooting.

Requirements

Bachelor degree OR technical certification and/or College Courses and 3 years of Information Technology experience OR 6 years of Information Technology experience.
Knowledge of ITIL v3 framework and ITSM systems.
Knowledge of ITSM systems.
Knowledge of workforce enablement technologies.
Experience working in technologies related to Workforce Enablement in supporting installation, troubleshooting, and daily support for executives.
Infrastructure domain knowledge and required technologies including 3rd party solutions.

Nice To Haves

Microsoft Intune
Microsoft Entra ID (Azure AD)
MFA
Active Directory
Microsoft 365 Administration
ServiceNow
Nexthink or comparable DEX platforms
PowerShell
Power Automate
Power BI
Teams Rooms / Video Conferencing Technologies
AV & Streaming Solutions
Endpoint Management and Security
Windows 11 Enterprise
Networking and Remote Access Technologies
ITIL Framework

Responsibilities

Delivering premium "white glove" technology support to executive leadership.
Providing advanced problem-solving expertise and personalized service to ensure a seamless technology experience.
Serving as a trusted technology partner for executives by diagnosing and resolving complex hardware, software, network, and configuration-related issues with urgency and discretion.
Providing comprehensive IT support for executive offices, leadership meetings, and high-profile corporate events, including town halls, all-hands meetings, board meetings, and off-site engagements.
Coordinating closely with cross-functional IT teams, business stakeholders, and strategic technology vendors to drive rapid issue resolution and maintain service excellence.
Supporting and managing audiovisual (AV), collaboration, streaming, video conferencing, media, and communication technologies for executive meetings and events.
Ensuring reliable technology operations before, during, and after events through proactive planning, testing, monitoring, and troubleshooting.
Drive the use of analytics to improve service, availability, and customer interactions.
Drive incident resolution and issues escalated by executives.
Experience working with executives in diverse situations to install, troubleshoot, resolve open items.
Provide front line executive support for majority of incidents / problems.
Drive service introduction for new capabilities (simple / medium).