Infrastructure Engineering Senior Manager

Wells Fargo & Company•Minneapolis, MN

1d•$139,000 - $239,000•Hybrid

About The Position

Wells Fargo is seeking an Infrastructure Engineering Senior Manager in Technology to support the Infrastructure Operations and Reliability team. This role directly supports the automation of operational tasks to reduce manual intervention, thereby improving Mean Time to Recovery (MTTR) and ensuring adherence to Service Level Agreements (SLAs). It involves determining the appropriate strategy and actions for the technology operations team to meet deliverables and implementing Operations Automation capabilities that reduce human error, enforce consistency, and accelerate incident response across a growing and diverse LOB footprint.

Requirements

6+ years of Infrastructure Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
3+ years of management or leadership experience
6+ years of Middleware Messaging (Integration) application experience (IBM MQ, KAFKA)
5+ years working closely with Middleware Integration engineers, application architects, application development teams, and infrastructure hosting teams

Nice To Haves

5+ years of Unix/Linux operating system administration with shell scripting proficiency
5+ of leadership in issue resolution at scale and across the stack of technology - transport, session, presentation, and application layers
5+ years experience in technology operations and/or engineering
5+ years of accomplishment in meeting or exceeding metrics/quotas/KPIs and receiving positive customer feedback.
3+ years of scripting and task automation (Python, JSON, YAML)
3+ years of Ansible playbook development
6+ years of network, compute, database infrastructure, IT operations
Understanding of the software life cycle and implementation process
Experience with ServiceNow/JIRA or similar customer and issue tracking system
Excellent communication skills and the ability to present complex technical issues clearly and concisely to a general audience
Strong problem-solving skills with a focus on managing business outcomes through collaboration with multiple internal and external parties.
Ability to manage numerous projects and activities simultaneously, ensuring the correct priorities are assigned and initiatives are completed within resource constraints.
Strong analytical skills with high attention to detail and accuracy
Effective in a non-hierarchical culture of collaboration, transparency, safety, trust
Proven knowledge of standard concepts, practices, and procedures within the relevant business function (e.g., ITS)
Understanding and knowledge of various internal roles (both business and technology) and how they interact with their product
Advanced knowledge of technical/business environment and problem determination strategies
REST API development
GIT usage, CICD build/pipeline management

Responsibilities

Manage and develop teams of individual contributors and managers in roles with moderate complexity and risk in Information Technology Systems Operations
Manage the operational outcomes of key IT services delivered by middleware messaging integration – MQ, Solace, KAFKA
Engage and influence stakeholders, internal partners and peers
Identify and recommend opportunities for technology operations process improvement and development
Leverage metrics to support infrastructure associated with applications that are highly automated, and latency sensitive, client-facing and internal applications consumed by the Business
Drive key strategic initiatives associated with infrastructure availability
Manage backups, recovery and ensure recovery includes periodic tests to ensure business continuity
Work with IT risk management, compliance and all lines of defense, including Audit, to ensure platform risks are proactively managed
Institute controls in partnership with Operation Risks to ensure risk management is sustainable
Manage the costs, demand and resource capacity for the team resources, leveraging external resources as needed
Determine appropriate strategy and actions of information technology systems operations messaging (integration) team to meet deliverables