Infrastructure Engineer - Digital Employee Experience Team

PNC Bank • Pittsburgh, PA

6d • $55,000 - $152,375

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Infrastructure Engineer within PNC's Technology organization, you can be based in Pittsburgh PA, Strongsville OH, Birmingham AL or Dallas TX. This position is primarily based in a location within PNC's footprint. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Applies solution design and support while consistently meeting customer needs. Leverages technical knowledge and industry experience to design, build and maintain infrastructure technology solutions. Develops software components and hardware for projects; aligns these with business strategies and objectives. Independently solves common problems and updates applications with new technology. Collaborates with engineers, architects, developers and other staff to meet project objectives. Analyzes the technological needs of customers and provides ongoing support for clients. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Requirements

• Foundational Knowledge: Basic PowerShell scripting
• Familiarity with SQL and reporting tools
• Understanding of Microsoft Configuration Manager and Intune
• Exposure to M365 and Windows client environments
• Process Awareness: General understanding of ITIL principles
• Soft Skills: Strong willingness to learn and adapt
• Thrives in a fast-paced, dynamic, and fluid work environment.
• Displays a high-tolerance for ambiguity and making decisions with incomplete information.
• Good problem-solving and communication skills
• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience.

Nice To Haves

• Experience in desktop engineering or IT support
• Familiarity with automation concepts and modern workplace technologies
• Exposure to ServiceNow or similar ITSM tools
• Certifications are often desired.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
• Preferred Skills Competitive Advantages, Customer Solutions, Design, Desktop Engineering, Enterprise Architecture Framework, Information Technology (IT) Support, Machine Learning, Risk Assessments, ServiceNow IT Service Management (ITSM), Technical Knowledge
• Competencies Application Delivery Process, Consulting, Effectiveness Measurement, Industry Knowledge, IT Industry: Trends & Directions, IT Standards, Procedures & Policies, Planning: Tactical, Strategic, Problem Solving

Responsibilities

• Assist in developing and maintaining PowerShell scripts for automation and operational tasks.
• Support Microsoft Configuration Manager (SCCM) and Intune for device management and compliance.
• Help administer Microsoft 365 (M365) services and contribute to modern workplace initiatives.
• Perform basic SQL queries and assist with reporting using Power BI.
• Learn and apply API integration concepts for automation and system interoperability.
• Provide support for Windows client infrastructure, including troubleshooting and configuration.
• Participate in ITIL-based processes for incident and change management using ServiceNow.
• Assist with security-related tasks, including Zscaler configuration and monitoring.

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
• Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
• To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards .

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level