Manager, Product Designer, Digital Employee Experience

ServiceNow•Atlanta, GA

About The Position

We're looking for a UX Manager to lead a team of talented designers working on ServiceNow's people products, HR tools, and data & analytics platforms. You'll champion design excellence while creating employee experiences that transform how our 23,000+ ServiceNow employees use essential workplace tools. This role is unique: the solutions your team designs directly impact ServiceNow employees every day and help inform our customer-facing products. When we customize and improve ServiceNow's platform for our own needs, those insights feed back into products used by millions worldwide.

Requirements

BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields
Experience participating in the complete product development lifecycle of web and/or software applications
Experience in user experience design or leading design teams in a software-first environment (start-up, agency, or enterprise)
Experience working in an agile or incremental development environment
Experience working with design tools such as Figma, Miro, or similar collaboration platforms

Nice To Haves

Experience using AI in product development or design practice, whether that's working with AI-powered tools, designing AI-driven features, or thinking critically about AI's role in user experiences
1+ years of experience managing people and/or leading design teams
7+ years of experience in Product Design and/or Interaction Design
Strong relationship-building skills with a track record of influencing and advocating for design across teams
Passion for growing and mentoring designers
A portfolio that shows how you lead teams to solve complex problems with clean, user-centered solutions
Strong skills in Interaction Design, Visual Design, and Information Architecture
Excellent communication and collaboration skills, with the ability to explain design decisions and build alignment across different stakeholders
Experience designing for enterprise HR systems, people analytics, or data visualization is a plus
A growth mindset with initiative, adaptability, and a collaborative approach
Experience creating accessible designs that meet WCAG 2.0/2.1 AA guidelines is a plus

Responsibilities

Lead and develop your team
Manage, coach, and mentor a team of 4-6 UX Designers, fostering growth in craft, collaboration, and strategic thinking.
Provide regular feedback, career guidance, and development opportunities aligned with individual goals and team priorities.
Build a culture of innovation, inclusivity, and continuous learning.
Drive execution excellence
Oversee design execution from discovery through delivery, keeping experiences intuitive, scalable, and aligned with the Now Platform.
Ensure design work delivers measurable user value and business impact across people products, HR systems, and analytics tools.
Guide your team through rapid iteration, distilling complex enterprise problems into clean, human-centered solutions.
Champion design quality and consistency while encouraging innovation in new product areas.
Shape AI-enhanced experiences
Drive adoption of AI design patterns, making sure they're thoughtfully integrated into workflows and deliver real value to users.
Help your team spot opportunities where AI can improve decision-making, productivity, and user experiences.
Collaborate with design system and platform teams to build reusable AI patterns that scale across ServiceNow.
Build influential partnerships
Develop strong relationships with Technical Product, Business Product, and Engineering partners to align on priorities and shape product roadmaps.
Collaborate across Experience Design, including strategy, research, content, accessibility, and design systems, to deliver well-rounded solutions.
Act as a design advocate, communicating design rationale clearly and championing user needs in cross-functional discussions.
Partner with data and analytics stakeholders to make sure design solutions surface insights effectively.
Advance design practice
Support and inform UX strategy across your product portfolio, aligning with broader Digital Technology and business objectives.
Promote end-to-end design thinking practices within your team and among product partners.
Contribute to the evolution of the Digital Technology Experience Design engagement model.
Work with design leadership and peers to deliver cohesive experiences across the ServiceNow employee ecosystem.