NEXTHINK Infrastructure Engineer

Truist Bank•Charlotte, NC

2d•Onsite

About The Position

We are seeking a highly skilled Nexthink Developer to support the design, development, and expansion of our Nexthink platform. This role will focus on dashboard development, stakeholder engagement, and automation through Nexthink flows and remote actions to drive proactive issue resolution and improve the Digital Employee Experience (DEX). This individual will work closely with platform leadership and cross-functional teams to translate business needs into actionable insights and automated solutions. ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Job Responsibilities: Design and build Nexthink dashboards, investigations, and data models to deliver actionable insights Develop and maintain remote actions and automation flows to enable proactive remediation Configure campaigns, alerts, and monitoring to improve endpoint visibility and performance Build and optimize automated workflows to reduce manual effort and incident volume Translate use cases into scalable Nexthink solutions (e.g., device health, application performance, incident prevention) Partner with engineering teams to implement self-healing and proactive IT capabilities Partner with Service Desk, EUC, and Infrastructure teams to gather and refine requirements Act as a bridge between technical teams and business stakeholders, ensuring solutions meet operational needs Analyze endpoint data to identify trends, recurring issues, and optimization opportunities Create dashboards that track key metrics (DEX, incident drivers, performance issues) Support leadership with data-driven recommendations ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Designs, builds, and implements enterprise infrastructure technology platforms and systems across cloud, network, database, storage, platform, computing, or middleware domains. 2. Applies automation, monitoring, and optimization techniques to ensure high availability and performance of infrastructure. 3. Manages infrastructure engineering projects and processes aligned with organizational policies and regulatory requirements. 4. Collaborates with cross-functional teams and stakeholders to integrate new technologies and continuously improve infrastructure standards and processes. 5. Troubleshoots and resolves complex technical issues impacting infrastructure performance and reliability. 6. Supports compliance with technology strategies, standards, and governance to mitigate risks and ensure regulatory adherence. 7. Reviews and guides infrastructure designs, configurations, and procedures to support operational consistency and knowledge sharing. 8. Provides technical guidance and direction to lower-level technical professionals. 9. Develops technical solutions with deep analysis of infrastructure systems and leads infrastructure processes.

Requirements

Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field.
Minimum of 5 years of professional experience in infrastructure engineering.
Strong knowledge of enterprise infrastructure technologies including cloud, network, database, storage, platform, computing, and middleware.

Nice To Haves

Experience working in Agile teams and knowledge of Agile development & release practices.
Experience supporting a team with DevOps in an Enterprise Agile framework (SAFe, LeSS, DAD, Enterprise Scrum, Nexus, etc.).
Hands-on experience with Nexthink (dashboards, investigations, remote actions, campaigns)
4–7+ years of experience in IT engineering, EUC, or IT operations
Proven ability to translate business requirements into technical solutions
Strong communication and stakeholder management skills
Strong experience with: Data visualization and dashboard design
Scripting/automation (PowerShell or similar)
ITSM platforms (ServiceNow preferred)

Responsibilities

Design and build Nexthink dashboards, investigations, and data models to deliver actionable insights
Develop and maintain remote actions and automation flows to enable proactive remediation
Configure campaigns, alerts, and monitoring to improve endpoint visibility and performance
Build and optimize automated workflows to reduce manual effort and incident volume
Translate use cases into scalable Nexthink solutions (e.g., device health, application performance, incident prevention)
Partner with engineering teams to implement self-healing and proactive IT capabilities
Partner with Service Desk, EUC, and Infrastructure teams to gather and refine requirements
Act as a bridge between technical teams and business stakeholders, ensuring solutions meet operational needs
Analyze endpoint data to identify trends, recurring issues, and optimization opportunities
Create dashboards that track key metrics (DEX, incident drivers, performance issues)
Support leadership with data-driven recommendations
Designs, builds, and implements enterprise infrastructure technology platforms and systems across cloud, network, database, storage, platform, computing, or middleware domains.
Applies automation, monitoring, and optimization techniques to ensure high availability and performance of infrastructure.
Manages infrastructure engineering projects and processes aligned with organizational policies and regulatory requirements.
Collaborates with cross-functional teams and stakeholders to integrate new technologies and continuously improve infrastructure standards and processes.
Troubleshoots and resolves complex technical issues impacting infrastructure performance and reliability.
Supports compliance with technology strategies, standards, and governance to mitigate risks and ensure regulatory adherence.
Reviews and guides infrastructure designs, configurations, and procedures to support operational consistency and knowledge sharing.
Provides technical guidance and direction to lower-level technical professionals.
Develops technical solutions with deep analysis of infrastructure systems and leads infrastructure processes.