Infrastructure Engineer

Innova Solutions • Charlotte, NC

12h • Hybrid

About The Position

A client of Innova Solutions is immediately hiring for an Infrastructure Engineer. This is a full-time, 12-month contract position with potential for extension, requiring a hybrid on-site presence 3 days a week in Charlotte, NC or Irving, TX. The role involves supporting and maintaining contact center routing platforms, managing infrastructure across Linux and Windows environments, and providing production support. The engineer will troubleshoot complex issues, collaborate on cloud migrations, participate in on-call rotations, and support automation initiatives to enhance operational efficiency and reduce incidents. Ensuring compliance with enterprise policies and security standards is also a key responsibility.

Requirements

• Experience in infrastructure engineering or equivalent through work, training, military, or education
• Experience with contact center routing technologies
• Hands-on experience with Genesys Computer Telephony Integration (CTI)
• Experience providing platform and production support, including incident and change management
• Experience with Linux and/or Windows environments
• Exposure to AI or automation tools used in infrastructure operations, monitoring, or incident management
• Experience with cloud-based contact center platforms (e.g., CCaaS, Five9, Avaya, or similar)
• Experience supporting OpenShift (OCP) or similar platforms
• Familiarity with hybrid environments involving legacy and modern cloud systems
• Experience working in high-availability, large-scale enterprise environments
• Exposure to infrastructure automation, monitoring, or predictive analytics tools
• Applicants must be able to be engaged on a W-2 basis

Responsibilities

• Support and maintain contact center routing platforms, including Genesys CTI and cloud-based CCaaS solutions
• Manage infrastructure across Linux and Windows environments, with a focus on system reliability and performance
• Provide production support, including incident and change management using tools such as ServiceNow or similar platforms
• Troubleshoot and resolve complex infrastructure and routing issues across legacy and cloud environments
• Collaborate with engineering and operations teams to support migration from legacy platforms to cloud-based solutions
• Participate in on-call rotation and provide 24x7 support coverage as required
• Analyze infrastructure challenges and contribute to long-term platform improvements
• Support automation initiatives, including the use of AI-driven tools for incident reduction and operational efficiency
• Ensure compliance with enterprise policies, procedures, and security standards

Benefits

• Medical & pharmacy coverage
• Dental/vision insurance
• 401(k)
• Health saving account (HSA)
• Flexible spending account (FSA)
• Life Insurance
• Pet Insurance
• Short term and Long term Disability
• Accident & Critical illness coverage
• Pre-paid legal & ID theft protection
• Sick time
• Other types of paid leaves (as required by law)
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed