Infrastructure Engineer

Zoom • San Jose, CA

3d • $124,000 - $271,200 • Hybrid

About The Position

The ideal candidate will possess a solid SRE & Automation mindset to transform our operations from reactive ticketing to proactive engineering. You will not just resolve issues; you will code the solutions that prevent them. You can expect to work on a mix of Identity/Auth systems, Cloud Infrastructure, and Observability. Support product teams and AI by building IaC for Identity, Directory Services, and SaaS, while maintaining a unified “Single Pane of Glass” monitoring stack. About the Team We are the engineering engine behind the organization's internal technology. As a modern infrastructure team, we serve as "Customer Zero" for our products, optimizing our cloud footprint while ensuring security and efficiency. We operate with a DevOps/SRE mindset to support a diverse landscape panning AWS, Azure, GCP, and critical SaaS platforms like Okta and Zoom

Requirements

• Have 8+ years of experience.
• BS /MS in Computer Science, MIS, or equivalent engineering experience.
• Hold extensive experience creating tools and automation services with Python or Golang.
• Possess a solid background in automating infrastructure using standard tools like Terraform, Pulumi, or Ansible.
• Own good understanding of authentication security practices (IAM/IGA, MFA, SSO, PKI) and experience managing Okta or similar Identity Providers.
• Be experienced administering major cloud platforms (AWS is primary, familiarity with Azure/GCP) an Kubernetes internals.
• Have proven ability to implement and tune monitoring stacks (Prometheus, Grafana, ELK/Splunk) to diagnose complex technical issues.
• Have experience building pipelines with GitHub Actions/Jenkins and managing deployments via ArgoCD.
• Be able to diagnose resolve complex technical issues from the physical/network layer up to the application/session level.

Responsibilities

• Designing and maintaining secure, scalable infrastructure across AWS, Azure, and GCP using Infrastructure as Code (IaC), while overseeing Identity and Access Management (IAM) processes.
• Developing and maintaining Terraform modules and Ansible playbooks to automate the provisioning of cloud resources, Kubernetes (EKS) clusters, and configuration management.
• Managing and scale our hybrid monitoring stack.
• Configuring Prometheus, Loki, and Grafana for infrastructure metrics.
• Driving the adoption of ArgoCD to manage infrastructure deployments, ensuring that Git remains the single source of truth for our configurations.
• Overseeing the deployment and management of critical SaaS applications, ensuring integration with our Unified Collaboration tools (Zoom, Google, Proofpoint).
• Identifying and resolving complex issues across the network, application, and identity layers.
• You will lead blameless post-mortems and define SLOs to ensure compliance with service-level agreements.

Benefits

• Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
• Location based compensation structure
• Award-winning workplace culture
• Commitment to delivering happiness
• Benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.
• Opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
• Commitment to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential.
• Support for accommodations during the hiring process for qualifying medical disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree