Infrastructure Engineer - Storage

Knitwell Group • Pataskala, OH

1d • $60,000 - $75,000 • Remote

About The Position

The Infrastructure Engineer (Storage) is an early career engineering role designed for IT professionals transitioning into infrastructure engineering. This role focuses on learning, supporting, and gradually owning enterprise storage and data protection platforms under the guidance of senior engineers. This position offers hands-on exposure to storage technologies, backup and recovery systems, and enterprise operations supporting a large, distributed retail environment.

Requirements

• 2+ years of experience in Help Desk, Service Desk, or IT Operations roles.
• Fundamental understanding of servers, operating systems, and basic networking concepts.
• Strong interest in infrastructure engineering, storage, and data protection technologies.
• Ability to follow procedures, document work, and learn complex systems.
• Strong troubleshooting mindset and willingness to ask questions.

Nice To Haves

• Exposure to storage, backup, or virtualization concepts (academic, lab, or on the job).
• Experience working with managed service providers or vendor support portals.
• Experience with ticketing systems and operational support processes.
• Basic scripting or automation curiosity (PowerShell or similar).
• Relevant coursework, certifications, or self-study a plus.

Responsibilities

• Assist with the operation and support of enterprise storage and backup platforms.
• Perform routine storage tasks such as monitoring capacity, checking alerts, and validating backups.
• Support backup, recovery, and restore requests following documented procedures.
• Assist senior engineers with storage provisioning, maintenance, and platform upgrades.
• Troubleshoot basic storage and data protection issues and escalate appropriately.
• Maintain documentation, runbooks, and standard operating procedures.
• Partner with managed service providers and vendor support teams by opening, tracking, and updating support cases as directed by senior engineers.
• Coordinate with other IT teams (virtualization, server, network, cloud, and service desk) to support incidents, service requests, and operational activities.
• Participate in incident bridges and follow the sun support models alongside internal teams and managed services partners.
• Participate in disaster recovery testing and operational readiness exercises.
• Learn storage concepts, platforms, and best practices through hands on work and mentorship.

Benefits

• Merchandise discount at select KnitWell Group brands
• Support for individual development plus opportunities for career mobility
• Culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities
• Medical, dental, vision insurance
• 401(K)
• Employee Assistance Program (EAP)
• Paid time off & holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed