Infrastructure Engineer Sr-Staff

American Electric Power•New Albany, OH

About The Position

At AEP, we’re more than just an energy company! We’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you! Part of a larger team delivering high quality Computer, Network, Storage and End-User Infrastructure technology solutions, on-going support to the business. Independently completes infrastructure project assignments. Plan, research, evaluate, design, and engineer the enterprise's technology infrastructure. Provide technical support and troubleshooting, cost estimates, justifications, and recommendations. Produces technical documentation, support and configuration. Manage, plan, and maintain technical platforms including upgrading systems. Monitor system performance and installs and configures hardware. Responsible for collaborating with other Job Families such as Project Managers, Architects, Solution Engineers, Technicians, Business Analysts to deliver consistent, reliable technology solutions that leverage AEP's technology standards, architectures and best practices. We are considering candidates at three different grades for this position. Candidates will be evaluated for the highest grade for which they qualify. What you'll do: Working independently, responsibilities include the following related to Computer, Network, Storage, Cloud and End-User infrastructure: Perform infrastructure project assignments. Plan, research, evaluate and design infrastructure solutions. Provide a high level of technical support and analysis, operation, administration, and troubleshooting activities. Adhere to AEP’s approval processes as part of change management, incident management and trouble response scenarios. Prepare cost estimates, justifications, application requirements, alternative solutions, and technical recommendations. Prepare technical documentation including procedures, manuals, and reports. Review and adhere to budgeting and approval processes while assisting with annual and project planning. May provide training and mentoring, as well as work direction, to others on the team. Other Requirements: Adhere to policies, procedures, standards, codes and regulations relevant to assignments. Demonstrate thorough knowledge of AEP infrastructure, environment, components, and facilities to enable more efficient and comprehensive responses to projects and problems. Exhibit and apply proficiency in analysis, design, problem solving, troubleshooting, resolution, communication, and customer service skills. Networking Protocols: Strong understanding of routing (OSPF, BGP) and switching. Hardware: Proficiency with major vendor equipment (Cisco, Arista, etc). Security: Knowledge of firewalls, VPNs, PKI, and cybersecurity best practices. Troubleshooting: Excellent problem-solving skills for diagnosing and resolving complex issues

Requirements

Bachelor's degree in computer science, engineering, or related technical field is required.
5 years of relevant work experience is required for Infrastructure Engineer Sr (SG7).
7 years of relevant work experience is required for Infrastructure Engineer Prin (SG8).
10 years of relevant work experience is required for Infrastructure Engineer Staff (SG9).
An equivalent combination of education and related experience may be considered.
Adhere to policies, procedures, standards, codes and regulations relevant to assignments.
Demonstrate thorough knowledge of AEP infrastructure, environment, components, and facilities to enable more efficient and comprehensive responses to projects and problems.
Exhibit and apply proficiency in analysis, design, problem solving, troubleshooting, resolution, communication, and customer service skills.
Networking Protocols: Strong understanding of routing (OSPF, BGP) and switching.
Hardware: Proficiency with major vendor equipment (Cisco, Arista, etc).
Security: Knowledge of firewalls, VPNs, PKI, and cybersecurity best practices.
Troubleshooting: Excellent problem-solving skills for diagnosing and resolving complex issues

Nice To Haves

Firewall configuration, installation and maintenance
Authentication, Authorization and Accounting (AAA) to provide authentication of devices and users
Solid foundation of routers and switches (Cisco, Arista, etc)
Background in supporting users in larger settings.
Ability to work independently and manage tasks effectively.
Good communication skills, able to interact with different customers, including leadership.
Experience working with a team in a larger environment

Responsibilities

Perform infrastructure project assignments.
Plan, research, evaluate and design infrastructure solutions.
Provide a high level of technical support and analysis, operation, administration, and troubleshooting activities.
Adhere to AEP’s approval processes as part of change management, incident management and trouble response scenarios.
Prepare cost estimates, justifications, application requirements, alternative solutions, and technical recommendations.
Prepare technical documentation including procedures, manuals, and reports.
Review and adhere to budgeting and approval processes while assisting with annual and project planning.
May provide training and mentoring, as well as work direction, to others on the team.

Benefits

In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

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