Infrastructure Engineer (Observability)

Lightning AI•San Francisco, NY

3d•Hybrid

About The Position

Lightning AI is seeking an Observability Infrastructure Engineer to join their Infrastructure Engineering team. This role involves owning and evolving observability systems across large-scale, GPU-enabled bare-metal infrastructure. The engineer will work at the intersection of infrastructure, data, and product, building platforms for metrics, logs, traces, and alerting. Key responsibilities include productizing observability, enabling scalable, multi-tenant monitoring, designing telemetry pipelines, improving signal quality, and delivering actionable insights for reliability and transparency. The role can be hybrid in Seattle, NYC, or SF, or fully remote within the U.S., with occasional offsites. Visa sponsorship is not available.

Requirements

5+ years of experience in infrastructure engineering, SRE, or observability-focused roles.
Strong experience with monitoring systems such as Prometheus, Grafana, ELK, or VictoriaMetrics.
Experience building and operating observability platforms at scale.
Proficiency in Python, Go, or bash for automation and data integration.
Familiarity with containerized environments and Kubernetes observability.
Experience with streaming telemetry pipelines (Kafka, OTEL, Promtail, or equivalent).
Experience with multi-tenant monitoring architectures.
Strong written and verbal communication skills.

Nice To Haves

Experience with GPU observability, particularly NVIDIA DCGM.
Experience monitoring large-scale GPU or HPC clusters.
Familiarity with InfiniBand fabric observability.
Experience building customer-facing or productized infrastructure systems.
Experience with correlation engines, RCA workflows, or predictive alerting systems.
Broad exposure to infrastructure domains including networking, storage, and provisioning.

Responsibilities

Own and evolve a scalable observability platform spanning metrics, logs, traces, and events.
Drive the productization of observability capabilities for both internal teams and external customers.
Design multi-tenant observability systems with scoped access, RBAC, and customer-facing visibility.
Continuously improve observability systems to keep pace with rapid infrastructure buildouts.
Design and operate telemetry pipelines ingesting data from GPUs, CPUs, networking (Ethernet & InfiniBand), containers, APIs, and BMC/Redfish.
Build systems to correlate signals across infrastructure layers to enable faster debugging and root cause analysis.
Implement streaming and real-time data pipelines using tools such as Kafka, OTEL, Promtail, or similar.
Design and implement noise-resistant alerting systems to improve signal quality and reduce operational load.
Create dashboards and alerting for InfraOps, Engineering, and Customer Success teams.
Build automated insights and enable proactive detection, forecasting, and system health visibility at scale.
Contribute to broader infrastructure engineering projects beyond observability.
Partner with infrastructure and platform teams to embed observability into core systems and workflows.
Support large-scale, distributed systems across compute, networking, and storage environments.
Work closely with customer-facing teams to deliver external observability experiences.
Collaborate with engineering, operations, and support teams to improve system transparency and reliability.
Help define best practices for observability across the organization.