Infrastructure Engineer II

Grainger Businesses•Lake Forest, IL

3d•$80,700 - $134,500•Remote

About The Position

Grainger is seeking an Infrastructure Engineer II to support and own a portfolio of business-critical applications. This role is responsible for keeping assigned applications stable, secure, documented, and aligned with business needs. The engineer will provide Level 2 application support, troubleshoot technical issues, coordinate with vendors and internal IT teams, support changes and upgrades, and help improve application reliability over time. This role is a good fit for someone who enjoys solving technical problems, working across teams, and taking ownership of important business systems.

Requirements

2+ years experience with Oracle databases (11g, 12c, 18c, or 19c)
2+ years of experience with SQL Server, PostgreSQL, or Teradata databases
2+ years familiarity with ITSM tools such as ServiceNow, Jira, Azure DevOps, or similar platforms.
2+ years experience managing user access, permissions, documentation, and application controls.
2+ years experience supporting incident, problem, and change management processes.
2+ years experience coordinating with IT, security, development, infrastructure, and vendor teams.
2+ years experience working with business users to gather requirements, troubleshoot issues, and prioritize enhancements.
2+ years experience with application support, upgrades, releases, testing, and production issue resolution.
2+ years experience supporting or managing enterprise business applications.
Knowledge of enterprise application support, lifecycle management, upgrades, releases, and production operations.
Ability to troubleshoot application issues and coordinate resolution across IT, vendor, and business teams.
Strong communication skills with the ability to translate business needs into technical requirements.
Experience with testing activities, including regression testing, defect tracking, and user acceptance testing.
Ability to create and maintain clear application documentation, support guides, runbooks, and process flows.
Knowledge of enterprise application support, lifecycle management, upgrades, releases, and production operations.
Knowledge of user access, roles, permissions, security controls, and compliance requirements

Nice To Haves

Bachelor's Degree in Information Systems or similar or equivalent experience preferred

Responsibilities

Own the day-to-day health, stability, and performance of assigned business applications.
Act as the primary point of contact for application-related questions, issues, enhancements, and operational support.
Partner with business stakeholders to understand application needs, prioritize requests, and ensure the application supports business processes.
Coordinate with IT support, infrastructure, security, vendors, and development teams to resolve incidents and implement changes.
Monitor application performance, availability, integrations, and recurring issues; drive improvements to reduce risk and downtime.
Manage application lifecycle activities, including upgrades, patches, releases, configuration changes, and retirement planning.
Ensure application documentation is maintained, including ownership details, support processes, data flows, integrations, access controls, and recovery procedures.

Benefits

Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
6 free sessions each year with a licensed therapist to support your emotional wellbeing
18 paid time off (PTO) days annually for full-time employees
6 company holidays per year
6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required
Employee discounts
Tuition reimbursement
Student loan refinancing
Free access to financial counseling, education, and tools
Maternity support programs
Nursing benefits
Up to 14 weeks paid leave for birth parents
Up to 4 weeks paid leave for non-birth parents