Infrastructure Engineer II

Orion Innovation•Houston, TX

17h•Onsite

About The Position

The IT Infrastructure Engineer II provides mid-level engineering support for the implementation, operation, maintenance, security, and improvement of Orion’s infrastructure platforms across on-premises, cloud, and hybrid environments. This role combines hands-on operational support with participation in infrastructure projects, change activities, compliance support, documentation discipline, and continuous improvement efforts. The Infrastructure Engineer II works under the direction of IT leadership while partnering with senior engineers, the Service Desk, Applications, and business stakeholders to maintain reliable, secure, and supportable infrastructure services that meet business needs. Infrastructure security is a core part of this role. Because cybersecurity operations are owned within the Infrastructure team, the position includes hands-on responsibility for day-to-day infrastructure security. The position supports infrastructure reliability, availability, standardization, and security by maintaining core systems, following established standards, documenting work clearly, and contributing practical recommendations that improve operational consistency and service quality. This role supports infrastructure technologies and services including networking, remote access, servers, storage, Microsoft 365, identity services, virtualization, security tooling, monitoring, backup, and related operational processes. The incumbent must support Orion's guiding beliefs and core values centered on Safety, Quality, Delivery, and Teamwork, and most importantly, built upon the all-important foundation of Integrity.

Requirements

Demonstrated ability to deliver high-quality results with minimal supervision in a fast-paced environment.
Strong communication, analytical, and problem-solving skills with the ability to explain technical concepts to non-technical stakeholders.
Proven ability to learn new technologies quickly through research, self-directed learning, and hands-on experimentation.
Strong documentation habits and attention to detail, including change records, troubleshooting notes, and runbooks.
Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent practical experience.
4–8 years of hands-on experience in IT infrastructure engineering/support across network, server, and virtualization environments.
Strong understanding of cybersecurity principles and operational security practices, with experience aligning to frameworks such as NIST SP 800-171 (and related control expectations) and supporting compliance readiness activities.
Strong knowledge configuring and supporting infrastructure platforms including networking (SD-WAN, firewalls, switches, VPN), Windows Server, storage, Microsoft 365, Active Directory/Entra ID, and VMware (and/or equivalent virtualization).
Working proficiency with scripting and automation (for example, PowerShell) to build repeatable configurations, templates, and runbooks and to reduce manual operational effort.
Experience working in infrastructure projects and delivering technical solutions through planning, implementation, testing, documentation, and transition to operations (PMP or formal project management training preferred).
Proficient with standard Microsoft productivity tools (Visio, Word, Excel, Outlook, PowerPoint) for documentation, diagrams, reporting, and communication.
Responsible and accountable for the incumbent’s safety.
Responsible and accountable for the safety of all co-workers and any other incumbent encounters.
Authorized and obligated to stop work on any task or series of tasks whenever an unsafe condition or situation is anticipated or observed.
Complies with all applicable laws, regulations, and Company policies and procedures and is subject to appropriate disciplinary action (including dismissal) for failure to do so.
Reports any violations of applicable laws, regulations or Company policies and procedures promptly, and is subject to appropriate disciplinary action (including dismissal) for failure to do so.
All employees, current and former, must maintain confidentiality by not disclosing to others any confidential, proprietary, or trade secret information belonging to the Company.

Nice To Haves

Relevant technical certifications are preferred (examples: Azure Administrator/Architect, Microsoft 365, VMware, networking, security).
Experience supporting e-discovery technical requests and handling sensitive data with confidentiality, documented procedures, and access controls is preferred.

Responsibilities

Provide day-to-day operational support for Orion’s infrastructure environment, including proactive maintenance, troubleshooting, remediation, and operational follow-through.
Maintain, troubleshoot, remediate, and perform root-cause analysis across infrastructure technologies including but not limited to, SD-WAN, firewalls, switches, VPN/remote access, servers, storage, Microsoft 365, Active Directory/Entra ID, Windows Server, VMware, and related platforms.
Assist with monitoring, alerting, backup, disaster recovery readiness, and operational reliability practices to help maintain uptime, recoverability, and service continuity.
Support infrastructure projects and assigned initiatives through implementation, testing, documentation, coordination, and transition to steady-state operations while following approved designs, timelines, budgets, and change control requirements.
Participate in infrastructure changes, upgrades, and maintenance activities by documenting work performed and communicating status, risks, issues, and follow-up items to leadership and stakeholders as appropriate.
Support infrastructure security and compliance activities by assisting with configuration standards, patching, secure access tasks, evidence collection, audit support, and remediation of identified findings in alignment with company policies, procedures, standards, and applicable control requirements.
Perform hands-on infrastructure security operations as a function owned within the Infrastructure team, including vulnerability scanning and remediation, endpoint protection/EDR administration, security log and alert review, identity hardening (MFA and conditional access), email security, and timely handling of infrastructure-related security incidents and tickets.
Follow established infrastructure standards, documentation expectations, and change control requirements; ensure assigned work is completed in a manner that supports auditability, operational consistency, and policy compliance.
Identify and communicate opportunities to improve infrastructure performance, reliability, security, documentation, and standardization; participate in continuous improvement efforts that reduce repeat issues and improve operational consistency.
Maintain accurate technical documentation, including diagrams, procedures, build standards, troubleshooting notes, change records, inventory-related records, and operational runbooks as assigned.
Develop and maintain repeatable automation, scripts, configuration templates, and runbooks (for example, PowerShell) to reduce manual effort, improve consistency, and support reliable, repeatable operations across the environment.
Coordinate effectively with the Service Desk, Applications, vendors, and other stakeholders to resolve incidents, support projects, and ensure smooth handoffs and follow-up.
Responds to off-hour alerts, calls, emails, or notifications as needed to maintain operational efficiency and uptime.
Ensure incident response communications and handoffs are clear, timely, and documented.
Provide backup coverage across infrastructure domains as needed and cross-train with team members to reduce single points of knowledge, given the size of the Infrastructure team.
Supports broader IT projects and performs other related administrative and technical duties as assigned by IT leadership.