Infrastructure / DevOps Engineer
About The Position
Transform9 builds AI agents that answer every call for physician practices — scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents integrate directly with each practice's EHR, practice management, and phone systems, and adapt to how their front office actually works. The infrastructure has to be reliable, scalable, and secure — there is no acceptable downtime. As our Infrastructure / DevOps Engineer, you'll own the AWS infrastructure that runs the platform, build and maintain the CI/CD pipelines that ship it, and grow into a Site Reliability function as the team scales. This role is for someone who thinks in systems, automates everything, and takes platform reliability personally.
Requirements
- 5+ years in infrastructure, DevOps, or cloud engineering roles
- Deep hands-on AWS experience (ECS/EKS, Lambda, RDS/Aurora, S3, VPC, IAM, CloudWatch, and related services)
- Proficiency with infrastructure-as-code (Terraform preferred)
- Strong CI/CD pipeline experience (GitHub Actions, Jenkins, or equivalent)
- Solid understanding of networking, security groups, load balancing, and DNS
- Experience with container orchestration (Docker, Kubernetes, or ECS)
- Familiarity with observability tooling (Datadog, Grafana, CloudWatch, or equivalent)
- Understanding of HIPAA infrastructure requirements (encryption at rest/in transit, audit trails, access controls)
Nice To Haves
- Site Reliability Engineering background or formal SRE experience
- Experience supporting real-time or high-throughput systems (voice, streaming, or similar)
- AWS certifications (Solutions Architect, DevOps Engineer, or SysOps)
- Experience with multi-region or active-active deployment architectures
- Database administration or performance tuning experience
Responsibilities
- Design, build, and manage AWS infrastructure for a real-time, high-availability voice AI platform
- Own CI/CD pipelines — build, test, deploy, and rollback automation across all environments
- Define and implement infrastructure-as-code using Terraform, CDK, or equivalent
- Monitor platform health, define SLOs/SLAs, and build alerting and observability tooling
- Respond to and lead resolution of infrastructure-level incidents; drive post-mortems
- Harden infrastructure for HIPAA compliance — encryption, access controls, audit logging, and network security
- Partner with engineering teams to optimize system performance, cost, and scalability
- Grow the SRE practice: runbooks, incident response playbooks, chaos engineering, and reliability reviews
Benefits
- Top-tier health coverage: medical, dental & vision
- 401(k)
- Paid time off + holidays, and paid parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
