Infrastructure Coordinator, Fall 2026 Co-op

D2L•Kitchener, ON

2d•Onsite

About The Position

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies. D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L. D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally. Every application we receive is personally reviewed by a member of our Talent Acquisition team - yes, a real person looks at your resume! While we use AI tools internally to streamline tasks like meeting notes, summaries, and administrative work, these tools never rank resumes, make hiring decisions, or influence candidate evaluations. Our co-op roles are open to applicants who are: Currently enrolled in a post-secondary program, and will not graduate prior to this co-op role (preference for students enrolled in an official co-op program) Able to work 40 hours per week Able to work in-person from a D2L office (office location dependent on role) We may continue to review applications on a rolling basis, but recommend applying by May 19th at 9:00am ET to ensure you are included in initial application reviews. Job Summary: We are looking for an aspiring IT professional focused on Infrastructure support and development. This role is broken into two phases to help maximize your experience in an enterprise IT support organization. Your day-to-day activities will include end user support, planning and research on new support technologies (Laptops, Operating systems (Windows, iOS, Android, MacOS), security compliance) and Infrastructure (Microsoft suite of tools, JAMF, patching and software management), with other projects that directly impact the experience of D2L Employees. We aim to gain a deep understanding of the problems users face and use this to help us develop processes using the latest technology that are easy to use, flexible, and smart. At D2L, Information Technology works closely with all business entities to inform the design on support and infrastructure initiatives. We get involved early in projects to conduct research about our users’ goals, motivations, and challenges. As a member of the IT Team, we stay deeply engaged and execute on our commitments to ensure results meet our end users’ expectations.

Requirements

Completion of one term in an information technology related course
Experience with Technical Support (Windows and iOS)
Understanding of both Android and iOS mobile Device and Mobile Device Management solutions
Experience working in a team
Understanding of cloud administration
Strong interpersonal, written, and oral communication skills
Strong critical thinking and problem solving
Highly motivated and able to work without supervision
Strong organizational, and documentation skills
Advanced computer literacy
Familiarity and interest in AI tools (e.g. ChatGBT, Copilot, etc.)

Nice To Haves

Currently enrolled in a post-secondary program, and will not graduate prior to this co-op role (preference for students enrolled in an official co-op program)
Able to work 40 hours per week
Able to work in-person from a D2L office (office location dependent on role)

Responsibilities

Participate in the experimental design process
Collaborate closely with Project Managers and end users
Manage a case workload and other project tasks
Research cloud first task automation
Participate in enterprise operations and security management
Contribute to team meetings

Benefits

Impactful work transforming the way the world learns
Flexible work arrangements
Learning and Growth opportunities
Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program
2 Paid Days off for SkillsWave-related activities like exams or final assignments
Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
Retirement planning
2 Paid Volunteer Days
Competitive Benefits Package
Home Internet Reimbursements
Employee Referral Program
Wellness Reimbursement
Employee Recognition
Social Events
Dog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices.