Infrastructure and Cloud Manager | On-Site

Singing River Health System•Ocean Springs, MS

9d•Onsite

About The Position

Reporting directly to the Director of Technology and Cybersecurity, the Infrastructure & Cloud Manager provides leadership and operational oversight for Singing River Health System’s enterprise infrastructure, cloud platforms, network services, data center technologies, and related technical operations. This position is responsible for ensuring the availability, performance, scalability, and resilience of the technology platforms supporting clinical, administrative, and business operations across the health system. The Manager leads infrastructure technical teams, establishes operational standards, oversees major technology initiatives, manages system lifecycle and capacity planning, and ensures that infrastructure services align with organizational priorities and healthcare requirements. The Infrastructure & Cloud Manager works closely with application, cybersecurity, clinical, operational, and business teams to implement reliable and supportable technology solutions. This position plays a critical role in disaster recovery, business continuity, infrastructure modernization, cloud adoption, and technical incident response.

Requirements

Bachelor’s degree in Cybersecurity, Information Technology, or related field required. Minimum of 5+ years relevant work experience may be accepted in lieu of formal education.
A minimum of five years of progressively responsible experience supporting enterprise infrastructure, cloud services, systems, networking, or related technologies is required.
Previous technical leadership, supervisory, team lead, or project leadership experience is required.
Experience administering Microsoft Azure, Microsoft 365, virtual server platforms, enterprise networking, storage, backup, and disaster recovery technologies is required.
Must have de-escalation training completed by the end of position orientation (90 days); must have appropriate level of de-escalation training.
Proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.), MS Office Suite (Outlook, Word, Excel, PowerPoint), and relevant IT service management and security software/tools.
Strong understanding of IT service management frameworks (e.g., ITIL) and cybersecurity frameworks (e.g., NIST 2.0, ISO 27001).
Must possess the mental capacity to manage complex technical information, personnel matters, competing priorities, operational risks, and critical incidents.
Strong analytical, problem-solving, organizational, and decision-making abilities are essential.
Must possess excellent verbal and written communication skills and be able to receive, interpret, and communicate information in person, by telephone, through electronic communication, and in written form.
Must demonstrate the emotional stability necessary to work effectively during moderate- to high-stress situations involving critical systems, service interruptions, personnel matters, and demanding timelines.
Must be able to establish and maintain effective working relationships with peers, leaders, physicians, clinical personnel, technical teams, vendors, and other healthcare workers.

Nice To Haves

Relevant professional certifications such as Microsoft Azure, Amazon Web Services, VMWare, Cisco, Palo Alto, ITIL certifications, or other related credentials are highly preferred but not required.
Experience managing hybrid infrastructure spanning on-premises data centers and public cloud environments is strongly preferred.
Experience with infrastructure monitoring, automation, configuration management, patching, and technical lifecycle management is preferred.
Experience supporting a healthcare organization or another highly regulated, high-availability environment is preferred.
Experience planning and executing enterprise infrastructure projects, platform migrations, system upgrades, or cloud adoption initiatives is preferred.

Responsibilities

Provides leadership and operational oversight for enterprise infrastructure, cloud platforms, network services, data center technologies, and related technical operations.
Ensures the availability, performance, scalability, and resilience of technology platforms.
Leads infrastructure technical teams.
Establishes operational standards.
Oversees major technology initiatives.
Manages system lifecycle and capacity planning.
Ensures infrastructure services align with organizational priorities and healthcare requirements.
Works closely with application, cybersecurity, clinical, operational, and business teams to implement reliable and supportable technology solutions.
Plays a critical role in disaster recovery, business continuity, infrastructure modernization, cloud adoption, and technical incident response.
Participates in after-hours maintenance, incident response, disaster recovery activities, and leadership escalation when necessary.
Maintains the confidentiality of patient, employee, operational, and organizational information.