Infrastructure & AI Automation Engineer

Armanino LLP•Duluth, GA

1d•$147,800 - $201,300•Hybrid

About The Position

At Armanino, you determine your career path. This means it's possible to pursue challenges you are passionate about, in industries you care about. Armanino is proud to be Among the top 20 Largest Firms in the Nation and one of the Best Places to Work. We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network. We want you to integrate all aspects of your life with your career. At Armanino, we know you don’t check-out of life when you check-in at work. That’s why we’ve created a unique work environment where your passions, work, and family & friends can overlap. We want to help you achieve growth by giving you access to a network of smart and supportive people, willing to listen to your ideas.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent practical experience
Minimum of 5 years of experience in infrastructure engineering, cloud operations, ServiceNow development, IT operations, AI automation, or infrastructure automation
Hands-on ServiceNow experience including Flow Designer, IntegrationHub, MID Server, ITSM, Service Catalog, scripting, APIs, and integrations
Strong experience supporting enterprise infrastructure, cloud platforms, identity management, endpoint technologies, monitoring, and security operations
Experience leveraging automation technologies, AI tools, low-code/no-code platforms, scripting, or APIs to improve operational processes

Nice To Haves

ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD), ITSM, ITOM, IntegrationHub, or related ServiceNow certifications
Experience supporting End User Support, ITSM, service desk, or enterprise operations teams
Experience with Azure, Microsoft 365, Entra ID, Intune, and enterprise cloud platforms
Strong understanding of CMDB, asset management, governance, and change management processes
Experience integrating ServiceNow with enterprise applications using APIs and orchestration tools
Knowledge of AI-driven automation, copilots, agents, and workflow automation platforms
Experience working in large enterprise environments with standardized operational and governance practices
Strong documentation, troubleshooting, and process improvement skills
Experience supporting infrastructure, cloud, identity, endpoint, or security operations environments

Responsibilities

Design, build, test, and support ServiceNow automation solutions for ITSM, End User Support, and infrastructure operations
Develop workflows, integrations, catalog automations, scripts, and reusable components using ServiceNow tools
Automate enterprise IT processes across provisioning, access management, endpoint services, cloud operations, monitoring, patching, backup, and security workflows
Partner with ITSM and End User Support teams to identify and implement automation opportunities that improve service delivery
Apply AI and automation technologies to improve triage, routing, knowledge management, fulfillment, reporting, and operational decision-making
Integrate ServiceNow with enterprise platforms including cloud, identity, endpoint, monitoring, HR, CRM, and financial systems
Utilize APIs, IntegrationHub, MID Server, and automation tools to enable seamless system orchestration
Improve automation reliability through error handling, logging, retry logic, operational reporting, and data quality controls
Ensure CMDB alignment, ownership tracking, and supportability of automated solutions
Follow established standards for solution design, development, testing, peer review, documentation, change control, and release management
Maintain alignment with ServiceNow architecture standards, security models, governance practices, and long-term platform maintainability
Document automation solutions, troubleshooting procedures, and operational support processes
Monitor and optimize automation performance, scalability, and user adoption
Support production environments by troubleshooting issues and implementing continuous improvements
Collaborate with cross-functional teams to deliver scalable and secure automation solutions across the enterprise