Infrastructure Administrator III

IronEdge Group, LTD•Houston, TX

2d•Remote

About The Position

The Infrastructure Administrator III will provide guidance and escalation support to the Corporate IT team regarding the technologies used to support the business and our clients. This role involves overseeing the health of our PSA and RMM systems, as well as managing incidents, monitoring performance, troubleshooting issues, maintaining documentation, providing training, communicating effectively, responding to emergencies, and executing internal projects. The goal is to ensure that our internal infrastructure remains healthy and efficient. Please note that this role will not have any direct reports.

Requirements

Bachelor's degree in computer science, information technology, or a related field, or four years of relevant experience.
Proven experience in a higher-tiered Tier III support role.
In-depth knowledge of Windows Server, network administration, and technologies.
MSP experience required.
Successful completion of a criminal background check.
Further background checks if the position involves access to sensitive information or secure facilities.
Pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility.
No Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, and Open Arrest for any Criminal Offense, and Family Violence Convictions.

Responsibilities

Provide guidance and escalation support to the Corporate IT team regarding technologies used to support the business and clients.
Oversee the health of PSA and RMM systems.
Manage incidents.
Monitor performance.
Troubleshoot issues.
Maintain documentation.
Provide training.
Communicate effectively.
Respond to emergencies.
Execute internal projects.
Ensure internal infrastructure remains healthy and efficient.