Infrastructure Administrator 2

Hyland

2d•Hybrid

About The Position

As a System Administrator at Hyland, you'll play an important hands-on role in assisting with the implementation, monitoring, configuration, troubleshooting, and maintenance of our IT infrastructure. You'll work alongside experienced team members in a collaborative, supportive environment — building your skills, applying best practices, and contributing directly to the stability and efficiency of the systems that keep Hyland running. This is a great opportunity for a detail-oriented, customer-focused professional who is eager to grow in a dynamic, fast-paced infrastructure environment.

Requirements

Experience in systems administration with hands-on experience in Microsoft Windows network environments, including Microsoft Active Directory, and familiarity with virtualization technology.
Knowledge of Dell, IBM, Cisco, and/or HP server hardware, with the ability to support server maintenance, storage, networking, and related infrastructure systems.
Strong analytical and problem-solving skills with strong attention to detail; demonstrated ability to verify all work thoroughly to ensure accuracy and resolve issues effectively with team oversight.
Ability to communicate with ease, clarity, and impact using a style appropriate to the subject and audience; demonstrated ability to write concise, logical, and grammatically correct documentation.
Strong customer service orientation with solid collaborative skills; self-motivated with the ability to manage projects to completion and the flexibility to work outside of normal business hours including evenings and weekends as needed.

Nice To Haves

Experience supporting infrastructure systems such as storage, networking, database administration, network security, messaging, directory services, and server virtualization in a production environment.
Experience participating in disaster recovery plan maintenance, testing, and execution in an enterprise or mid-market IT environment.
Experience assisting with server and environment audits to ensure compliance with established standards, policies, and configuration guidelines.
Demonstrated ability to identify opportunities for internal efficiency improvements and a proactive approach to staying current with best practices and emerging market trends in IT infrastructure.

Responsibilities

Respond to and resolve system-related requests in a timely manner; troubleshoot issues with oversight from team members, applying basic best practice knowledge and strong problem-solving skills to drive effective resolution.
Create and execute projects involving installations, upgrades, and modernization of servers and systems; identify where proposals for purchasing new technology are needed to support infrastructure growth and efficiency.
Provide support for infrastructure systems including server maintenance, storage, networking, database administration, network security, messaging, directory services, server virtualization, and monitoring.
Assist with audits of servers and the environment to ensure compliance with established standards, policies, and configuration guidelines; participate in the maintenance, testing, and execution of the disaster recovery plan.
Compose internal documentation with oversight from team members that accurately reflects processes and system configurations; consistently contribute ideas to improve internal efficiencies.
Stay current with best practices and market trends; self-manage projects to completion while collaborating effectively with team members and supporting the organization's broader infrastructure goals.