Spec, Infra Support Srvcs
Quest Diagnostics•San Juan Capistrano, CA
•Onsite
About The Position
Responsible for all tactical aspects of delivering Regional Field IT Support services for Business Units within a Region, as it relates to supporting laboratory operations.
Requirements
- Ability to routinely lift 40 lbs; walk long distances; stand and bend in tight spaces; drive short and long distances.
- Maintain composure under pressure; adapts to change; ability to grasp information quickly.
- Solving problems
- MS office programs
- Problem Management
- Time Management
- Organizational Skills
- Proficiency in verbal and written communications
- Strong commitment to customer and employee satisfaction
- Ability to work with customers, both internal and external
- Associates Degree
Nice To Haves
- CompTIA A+
Responsibilities
- Support Tier -2 Field IT support, voice communications, data networking, desktop, LIS/BIS equipment, imaging systems, facility systems, security administration, and asset management
- Troubleshoot and resolve all service center tickets routed to your Assignment Group
- Perform IMAC all systems as applicable
- Perform maintenance, patches, and updates to all systems in a timely manner
- Maintain up to date knowledge and skills related to changing technology and services provided by Field IT Support
- Provide clear, regular submissions of Management Reports and Metrics that document performance against SLA’s via standard products
- Contribute to team and Quest specific short, mid, and long term goals
- Assist in inventory management
- Assist in coordination of asset disposal for Quest Diagnostics Workstation machines and peripherals
- Ensure that the Quest Diagnostics Information Technology Asset Management policies are enforced at the Business Unite
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
