Information Technology Training Designer/Trainer

Pressley Ridge•Pittsburgh, PA

49d

About The Position

The Information Technology Trainer designs, develops, and delivers training programs to educate employees on information technology (IT) systems, software, and hardware. This role ensures employees gain the technical skills needed to perform their duties by creating on-demand and engaging training materials, delivering live and virtual sessions, evaluating training effectiveness, regularly updating trainings to remain current, and leveraging modern technologies, including AI, to continuously improve training content.

Requirements

State Police; FBI clearance; child abuse clearance; CPSL Mandated Reporter-Recognizing and Reporting Child Abuse training; any additional background checks/clearances required by state governing bodies.
Valid driver's license and current vehicle insurance.

Responsibilities

Designs and develops training materials including presentations, manuals, handouts, and e-learning modules aligned with company standards and industry best practices.
Leverages Artificial Intelligence technologies including AI-Power Authoring Tools and Generative AI for Course Creation, Content Creation and Personalization
Creates interactive e-learning modules with advanced training technologies to provide practical exercises and simulations to allow trainees to apply their knowledge in a real-world scenario.
Integrates cybersecurity awareness as a recurring training component.
Provides on-demand training resources to support flexible learning.
Analyzes employee technical skill gaps and identify training requirements across the organization to develop targeted training programs.
Monitors and evaluates training delivery and effectiveness through participant progress, administering assessments, and gathers feedback and makes improvements when needed.
Works with subject matter experts, IT teams, and stakeholders to align training objectives and content with business needs.
Coordinates with various stakeholders to schedule training(s).
Facilitates trainings and workshops live (virtual and in person), ensuring participants have a positive and interactive learning experience.
Provide support to employees before, during, and after training to foster a culture of continuous learning.
Creates supplemental materials/content for trainings and guides to support system understanding and functionality.
Tracks training metrics and KPIs to measure impact of technical trainings across the organization.
Provides training(s) around risk-related topics to include but not limited to, identifying potential technology risks and phishing.
Ensures alignment of training materials with internal policies, regulations, and laws.
Stays updated on emerging IT technologies, industry trends, and software updates to ensure training content remains relevant.

Benefits

Health Savings Account (HSA) with 50% employer match
Prescription coverage
Dental and vision plans
Patient advocate and Medicare specialists available at no cost
Dependent Care Flexible Savings Account
Retirement savings plan with an employer match
Free life insurance and AD&D
Paid Time Off
9 paid holidays (7 recognized holidays plus a floating and birthday holiday per year)
Tuition reimbursement (if applicable)
Employee Assistance Program (EAP)