Information Technology Training Coordinator

Santiam Hospital & Clinics•Stayton, OR

6d•Onsite

About The Position

At Santiam Hospital & Clinics, we believe exceptional patient care starts with a supportive and inclusive work environment. We empower every team member by providing access to advanced medical technology and continuous professional development. Join our collaborative culture, where your contributions are valued and your growth is encouraged. We are currently seeking an Information Technology Training Coordinator to develop, deliver, and implement education on Electronic Medical Record (EMR) use. This role provides user guidance and support, leads EMR training, and ensures the use of EMR technology within medical clinics aligns with healthcare best practices and industry standards. Position Type: Full-time, Days, Non-Exempt, Onsite. Salary range: DOE

Requirements

Knowledge of principles that relate to the position, including thorough understanding of effective training methodologies, pertinent educational tools, and Hospital electronic medical record (EMR; presently “Epic”) tools and features that can be leveraged to optimize EMR user efficacy and patient experience
Exceptional skill in organization and time management, and superior aptitude in verbal and written communication
Previous experience in application of approaches designed to prepare and support healthcare staff who are adapting to change in organizational process or technology (collectively, “change management”)
At least 5 years of experience, within a hospital or medical clinic or setting, in an analogous position
Possession of United States proof of citizenship or right to work in the United States
Possession of a driver license or analogous identification
Willingness to participate in Hospital orientation and educational in-service

Nice To Haves

Optimally, previous training and experience in application of principles that are intended, within healthcare settings, to minimize waste and maximize quality and value (i.e. “lean healthcare”)
Optimally, at least 2 years of experience with EMR

Responsibilities

EMR Administration:
Develop and implement education and process, through which Medical Clinics Department Medical Staff, clinical staff, and administrative staff (collectively, “users”) may gain, maintain, and enhance proficiency in EMR use, as well as deepen understanding and application of EMR functionality.
During new user onboarding, lead training in EMR operation, including optimal use of EMR workflows.
Provide users with guidance in and support for EMR use, and whenever possible, provide such support in real time or, optimally, on-site.
Collaborate with users and applicable EMR partner representatives to configure and optimize EMR clinical applications.
Design documentation that can facilitate user navigation through and understanding of EMR workflow key components.
Ensure that EMR use within Medical Clinics aligns with healthcare best practices, applicable industry standards, and unique requirements that are imposed by EMR partners.
Change Management:
On recurrent basis, observe and review Medical Clinic activity and workflow, and formulate, implement, monitor, and revise plans to optimize such activity and workflow in manner that may result in increased efficiency or revenue, or in reduced waste or expense.
Assist Medical Clinics Department Medical Staff and clinical Hospital staff to understand bases for suggested improvements to Department operations and motivate willingness from such persons to accept and act on such suggestions.
Collaborate frequently with Medical Clinics Department administrative staff to ensure that suggested and effected refinements to Department processes are carried out as successfully and efficiently as is possible.
Perform other duties assigned by Information Technology management.