Information Technology Technician (Seasonal)

Oetker Hotels•Palm Beach, FL

17d•Onsite

About The Position

The IS&T Technician ensures that all technology systems within the hotel run smoothly and uninterrupted, providing technical support and maintaining the network, hardware, software, and guest-facing technology directly enhancing the overall guest experience and operational efficiency.

Requirements

Minimum 3 years of previous experience working in IT support, ideally within the hospitality industry.
Degree or diploma in Computer Science, Information Technology, or related field.
Proficient in troubleshooting hardware, software, and networking issues. Knowledge of hotel management software, POS systems, and guest-facing technologies.
Strong understanding of networking (Wi-Fi, LAN, VPN), hardware (computers, printers, telephones), cybersecurity practices, and guest technology systems.
Fluent in English; other languages considered an asset.
Ability to work flexible hours, including days, evenings, overnights, weekends, and holidays.
Must be able to reach, bend, balance, lift and carry items weighing up to 50 lbs. repeatedly during a shift.
Must be able to work flexible work hours/schedule including evening, weekends, and holidays. Long hours may be required due to business needs.

Nice To Haves

other languages considered an asset.

Responsibilities

Maintain high standards of service, ensuring seamless connectivity and addressing technical issues promptly for both guests and hoteliers.
Provide on-site technical support for hoteliers, addressing and resolving technical issues related to hardware, software, and networks.
Assist guests with any technology-related issues in rooms or public areas (e.g., in-room entertainment systems, Wi-Fi, and other tech services).
Troubleshoot and resolve issues in POS (point of sale) systems, reservation software, guest services tools, and communication devices.
Monitor guest feedback through reviews, surveys, and direct interactions, implementing improvement as needed.
Monitor and maintain the hotel’s network infrastructure, including Wi-Fi, LAN, and VPN systems, ensuring continuous and secure internet connectivity for guests and hotel operations.
Troubleshoot and resolve network issues, ensuring minimal disruption to guest services.
Oversee the installation and configuration of any new systems or technology, maintenance of computers, printers, telephones, and other essential equipment.
Ensure that the hotel’s operating systems, applications, and software programs are up-to-date and running optimally.
Install, update, and configure hotel management software and any other systems essential to operations.
Implement security protocols to protect both guest and hotel data, including firewalls, encryption, and anti-virus systems.
Regularly monitor and update the hotel’s IT security measures to prevent cyber threats and respond to any security breaches and take necessary actions to minimize risks.
Support and maintain in-room technology such as smart TVs, interactive room controls, and other IT devices.
Assist guests with using mobile applications or services, ensuring a smooth and secure experience.
Address any technical concerns or requests from guests promptly, ensuring high levels of satisfaction.
Plan and execute system upgrades to ensure the hotel’s IT infrastructure remains modern and effective.
Perform regular data backups to ensure the security of important hotel information and guest data.
Collaborate with other hotel departments to understand and implement technological needs.
Assist with IT-related projects, such as implementing new guest-facing technologies or updating internal systems.
Report on system performance, incidents, and upcoming technological needs to management.