Information Technology Technician

Devereux Advanced Behavioral Health•Braddock, PA

About The Position

The Information Technology (IT) Technician plays a crucial role in ensuring the smooth and efficient operation of all technology systems within Devereux TCV Community Services. This individual will provide technical support to staff, maintain hardware and software, troubleshoot issues, and contribute to the overall technological infrastructure that supports our clinical, educational and administrative functions. The IT Technician will work closely with all departments to ensure technology enhances patient care and operational efficiency, while maintaining strict adherence to HIPAA and other relevant privacy regulations and information security measures. Responsibilities are as follows but not limited to : Technical Support: Provide first and second-level technical support to end-users (clinical staff, administrative staff, etc.) for hardware, software, network, and system issues. This includes desktops, laptops, mobile devices, printers, and specialized clinical software. Hardware & Software Management: Install, configure, maintain, and troubleshoot computer hardware, peripherals, and software applications. Perform routine maintenance, upgrades, and replacements as needed. Network & Connectivity: Assist with the maintenance and troubleshooting of network infrastructure (LAN/WAN, Wi-Fi), including routers, switches, and access points. Ensure reliable internet connectivity for all locations. System Administration: Assist with user account management, permissions, and access controls within various systems (e.g., Electronic Health Records (EHR) systems, email, productivity suites). Security Camera and Door Access Control Systems: Assist with installation, configuration, and maintenance of IP-based security cameras and associated recording devices (NVRs/DVRs). Troubleshoot camera connectivity, video quality, and recording issues. Data Security & Privacy: Implement and enforce security protocols, including data backup and recovery procedures. Ensure all IT practices comply with HIPAA, HITECH, and other relevant data privacy regulations. Participate in security audits and risk assessments. Problem Solving: Proactively identify and resolve technical issues to minimize downtime and disruption to services. On-Call/After-Hours Support: Be available for occasional on-call or after-hours support for critical system issues. Technical Skills: Proficiency in Windows operating systems (Windows 10, Windows 11). Proficiency in Google Workspace, Microsoft Azure, SCCM, Intune considered an asset Experience with Microsoft Office 365 administration (Outlook, Word, Excel, SharePoint, Teams). Familiarity with network fundamentals (TCP/IP, DNS, DHCP). Experience troubleshooting hardware (desktops, laptops, printers) and software issues. Understanding of the OSI Model. Basic understanding of Active Directory and user management. Experience with ticketing systems for IT support. Healthcare Specific Knowledge: Strong understanding of HIPAA and other healthcare data privacy regulations. Familiarity with Electronic Health Record (EHR) systems is highly desirable (e.g., [mention specific EHRs if applicable, like "myAvatar," "CareLogic," "Epic," ""]).

Requirements

Associate's degree in Information Technology, Computer Science, or a related field required.
2+ years of experience in an IT support role, preferably in a healthcare or behavioral healthcare setting.
Must possess a current valid driver's license.
Must be at least 21 years of age.
Must be legally able to work in the US.
Proficiency in Windows operating systems (Windows 10, Windows 11).
Experience with Microsoft Office 365 administration (Outlook, Word, Excel, SharePoint, Teams).
Familiarity with network fundamentals (TCP/IP, DNS, DHCP).
Experience troubleshooting hardware (desktops, laptops, printers) and software issues.
Understanding of the OSI Model.
Basic understanding of Active Directory and user management.
Experience with ticketing systems for IT support.
Strong understanding of HIPAA and other healthcare data privacy regulations.

Nice To Haves

Bachelor's degree preferred.
Proficiency in Google Workspace, Microsoft Azure, SCCM, Intune considered an asset
Familiarity with Electronic Health Record (EHR) systems is highly desirable (e.g., [mention specific EHRs if applicable, like "myAvatar," "CareLogic," "Epic," ""]).

Responsibilities

Provide first and second-level technical support to end-users (clinical staff, administrative staff, etc.) for hardware, software, network, and system issues.
Install, configure, maintain, and troubleshoot computer hardware, peripherals, and software applications.
Assist with the maintenance and troubleshooting of network infrastructure (LAN/WAN, Wi-Fi), including routers, switches, and access points.
Assist with user account management, permissions, and access controls within various systems (e.g., Electronic Health Records (EHR) systems, email, productivity suites).
Assist with installation, configuration, and maintenance of IP-based security cameras and associated recording devices (NVRs/DVRs).
Implement and enforce security protocols, including data backup and recovery procedures.
Proactively identify and resolve technical issues to minimize downtime and disruption to services.
Be available for occasional on-call or after-hours support for critical system issues.

Benefits

Medical (including telemedicine via phone, web, app), dental, prescription drug, preventative care, and mental health services.
Student loan debt assistance, tuition reimbursement and continuing education assistance.
Generous time-off (start accruing 1st day), 403(b) retirement plan with matching benefit, and voluntary/employee paid supplemental life and accident coverage.
Employee assistance / work-life balance program.

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