Information Technology Repair Technician

Delaware County Intermediate Unit•Morton, PA

42d

About The Position

The Information Technology (IT) Repair Technician job was established to provide Information Technology support to DCIU and its customers and perform on-site and off-site Information Technology repairs of computer hardware and software. This job reports to the Information Technology Supervisor. Essential Functions Inspect, repair, test, clean/disinfect, and install computer hardware and software to ensure conformance with specifications and quality standards. Determine root cause of failure, solution, and then complete subsequent repair. Perform assigned activities from oral and/or written instructions, drawings, or other manufacturing information. Ability to plan, schedule, and coordinate activities to satisfy IT repair shop needs on a timely basis. Accept escalations of more complex repairs. Participate in required training programs. Develop/Modify procedures and work instructions to ensure accuracy and provide information to other technicians. Handle materials in accordance with established procedures. Maintain product knowledge for all jobs in the current work center. Maintain expected progress of jobs in assignment and communication of problem areas. Work in replenishing parts inventory. Provide support to the Technical team on an as-needed basis or during peak work periods. Ensure that the policies and procedures are consistently followed. Maintain accurate documentation on the status of each job within the dispatch POD, manage the distribution of work, and ensure documentation is complete before jobs are cleared. Performs other duties as requested or assigned.

Requirements

Education Required: 2 years of technical school education
Associate's degree in computer science or related field (preferred)
Certification Required: A+ Certification or equivalent experience.
An ability to train for and obtain required manufacturer (Dell, HP, Apple, Lenovo, and others) repair certifications within 90 days of a request.
Experience Required: Excellent verbal communication and problem-solving skills.
Minimum of two (2) years of computer hardware repair experience.
Computer skills including Microsoft Word, Outlook, and Internet.
Interpersonal skills; ability to foster teamwork and motivate/coach others.
Knowledge of the local and regional geographical area
Accurately and quickly read maps
Make optimum decisions under pressure and time constraints
Valid State Issued Driver's License and a clean driving record.
Ability to Lift 70Lbs.

Nice To Haves

Experience Preferred: Driving Large Sprinter Van or Similar.
Other Qualifications: Strong organizational skills.
Ability to relate to and function effectively with people of varying backgrounds and positions.
Ability to communicate effectively and possess a positive and professional attitude toward duties and responsibilities.

Responsibilities

Inspect, repair, test, clean/disinfect, and install computer hardware and software to ensure conformance with specifications and quality standards.
Determine root cause of failure, solution, and then complete subsequent repair.
Perform assigned activities from oral and/or written instructions, drawings, or other manufacturing information.
Ability to plan, schedule, and coordinate activities to satisfy IT repair shop needs on a timely basis.
Accept escalations of more complex repairs.
Participate in required training programs.
Develop/Modify procedures and work instructions to ensure accuracy and provide information to other technicians.
Handle materials in accordance with established procedures.
Maintain product knowledge for all jobs in the current work center.
Maintain expected progress of jobs in assignment and communication of problem areas.
Work in replenishing parts inventory.
Provide support to the Technical team on an as-needed basis or during peak work periods.
Ensure that the policies and procedures are consistently followed.
Maintain accurate documentation on the status of each job within the dispatch POD, manage the distribution of work, and ensure documentation is complete before jobs are cleared.
Performs other duties as requested or assigned.