Information Technology Technician

Picayune Rancheria of the Chukchansi Ind•Oakhurst, CA

1d•$22 - $28•Onsite

About The Position

The Information Technology Technician provides front-line technical support and assistance to staff and departments. This role is responsible for troubleshooting, maintaining, and supporting hardware, software, networks, and end-user systems under the direction of the Information Technology Manager. The IT Technician focuses on service delivery, issue resolution, and system support, escalating complex or critical issues to the IT Manager as appropriate.

Requirements

High school diploma or equivalent required. Technical coursework, certification, or associate’s degree in Information Technology or a related field preferred
Entry-level to two (2) years of experience in IT support, help desk, or technical services preferred.
Experience supporting hardware, software, and end-users in a professional environment.
Basic understanding of computer hardware, operating systems, and common software applications.
Basic understanding of networking concepts and security principles.
Ability to troubleshoot technical issues and follow established procedures.
Strong customer service, communication, and interpersonal skills.
Ability to document work clearly and accurately.
Willingness to learn new technologies and develop technical skills.
Ability to work independently while following direction and escalation protocols.

Responsibilities

Provides technical support to staff, including troubleshooting hardware, software, network, and system issues.
Responds to and resolves help desk tickets in a timely and professional manner.
Installs, configures, and maintains computers, peripherals, mobile devices, printers, and related equipment.
Assists with system upgrades, software deployments, patches, and routine maintenance.
Performs basic network troubleshooting and supports connectivity issues.
Supports phone systems, mobile devices, cameras, and other technology equipment.
Assists with hardware installation, cabling, and workstation setup.
Documents issues, resolutions, procedures, and technical changes.
Follows established IT policies, procedures, and security protocols.
Monitors systems and reports performance, security, or reliability concerns to the IT Manager, and assists with corrective actions as directed..
Assists with system security tasks, including patch verification, access provisioning and de-provisioning, and basic security checks under established procedures.
Participates in documentation of systems, standard operating procedures, and technical runbooks.
Supports IT projects, system upgrades, and technology deployments as assigned.
Participates in cross-training to ensure coverage of core systems and services.
Assists with periodic audits, inventories, and compliance-related activities as directed.
Provides basic end-user training and guidance as needed.
Coordinates with vendors or third-party support under direction of the IT Manager.
Maintains professionalism and provides high-quality customer service to staff and officials.
Performs other related duties as assigned.