Systems Technician Information Technology

CLICK BOND INC•Carson City, NV

1d•Onsite

About The Position

The Systems Technician, IT delivers on the mission and initiatives of the Information Technology (IT) organization. Accountable for service desk tasks and responsibilities. The position executes end user desktop support and maintenance. This role will demonstrate the various skills to resolve technical issues and follow written processes and documentation.

Requirements

Exceptional written and verbal communication skills.
Excellent customer service skills.
Ability to work independently and in a team environment.
Strong analytical skills with particular attention to detail.
Ability to work under pressure with little guidance.
Working knowledge of Windows 10 - 11 Operating Systems.
Strong experience with Microsoft Office 365.
Working knowledge of Thin Clients.
Basic networking knowledge.
Ability to write and read English.
5+ years of experience in a related field.

Nice To Haves

Microsoft Certified Professional certifications preferred.

Responsibilities

Work with IT teammates to assist in research and document problem resolutions and maintain information technology systems.
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Provide support for on-site hardware, software, and network connectivity issues.
Ask questions to determine the nature of the issue and walk users through the problem-solving process.
Write knowledge base articles based on established processes and best practices
Utilize internal ticket system to track issues, time, and projects.
Manage printer issues by working with our Managed Printer Servicer as well as perform minor fixes such as paper jams/driver issues.
Setup, repair, and maintain workstations and phones.
Update and close ticketed assignments using the IT ticket system.
Follow up with users to ensure the issue has been resolved and gain feedback from users about computer usage.
Install, setup, and track various software.
Report immediately all suspicious and hazardous conditions to a supervisor.
Understand and observe all safety guidelines and assure quality and safety by complying with all appropriate Click Bond policies and procedures.
Assist in maintaining clean, orderly, and hazard-free work areas.
Able to work with minimal supervision, be a self-starter and be detail oriented.
Other duties as assigned.