Information Technology Support Technician (D7 Scott 111228)

State of Iowa•Davenport - 52801 - Scott County, IA

2d•Hybrid

About The Position

The Iowa Judicial Branch is seeking a detail-oriented and innovative Information Technology Support Technician to join our Hardware Team. The successful candidate will play a pivotal role in providing technical support and general information technology needs across the Iowa Judicial Branch. This position will assist users with hardware and software issues and maintain compliance with Judicial Branch physical and security standards. This role requires strong problem-solving skills, attention to detail, and the ability to provide excellent customer service to all court personnel in their assigned coverage area. This position is based in the Scott County Courthouse in Davenport, Iowa and will cover all counties in judicial district 7: Scott, Muscatine, Cedar, Jackson, and Clinton. This role requires travel to judicial locations in the counties listed. The Judicial Branch offers a competitive salary, comprehensive benefits, opportunities for professional development, and the chance to make a meaningful impact on the justice system.

Requirements

High school diploma (or high school equivalency diploma).
One (1) year of full-time equivalent experience in information technology.
Experience may be substituted with related education on the basis that successful completion of thirty (30) semester hours or academic equivalent equals one year of experience.
Knowledge of computer software, hardware, and application troubleshooting.
Practical understanding and technical knowledge of operating systems, software, and hardware.
Attention to detail.
Problem-solving skills to troubleshoot and diagnose issues.
Ability to secure confidential information.
Customer service skills.
Reliable transportation and the ability to travel.

Nice To Haves

2-3 years of full-time equivalent experience in direct support of hardware and peripherals, including installation, configuration, testing, maintenance, and troubleshooting end user and network hardware, printing/scanning devices, presentation equipment, and other products.
Experience with developing and maintaining an inventory of all IT equipment.
Experience with imaging and deployment of PCs to end users.

Responsibilities

Provide technical computer and information technology assistance for Iowa Judicial Branch users and operations.
Respond to user inquiries, diagnose issues, and provide effective solutions.
Perform hardware and software installations, updates, and configurations.
Prioritize, schedule, and administer preventative maintenance and system updates.
Perform hands-on technical fixes, including software upgrades, hardware installations, file backups, and system configuration.
Record all service requests, troubleshooting steps, actions, and resolutions, and update users on request status.
Provide customer service and training to users on software applications, cybersecurity best practices, and system operation.
Respond to user inquiries, troubleshoot problems, and provide solutions to employees.
Perform hands-on fixes, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
Record all service requests, issues, actions, and resolutions, and update employees on the status of service requests.
Provide customer service and training to users on software applications, security best practices, and system use.
Other duties as assigned.

Benefits

Competitive salary
Comprehensive benefits
Opportunities for professional development
Collaborative, positive professional work environment
Opportunities to make a widespread difference in the Iowa communities
Excellent benefits package
Paid Holidays/Vacation/Sick Leave
Iowa Public Employees’ Retirement System (IPERS) plan
Employee discount program
Employment with the Iowa Judicial Branch may qualify for the federal student loan repayment program