Information Technology Support Technician - Western Grain Marketing - Rushville, IL

GROWMARK, Inc. • Rushville, IL

1d • $60,000 - $75,000 • Onsite

About The Position

The Information Technology Support Technician is responsible for providing technical support and maintaining the technology infrastructure that supports grain operations across company facilities. This position ensures the reliability, security, and efficiency of hardware, software, network systems, grain automation equipment, and operational technologies. The Grain Information Technology Support Technician partners with Grain Operations, Accounting, Customer Service, and Information Technology personnel to minimize downtime, improve operational efficiency, and support business continuity during both normal operations and peak harvest seasons.

Requirements

• Associate's or Bachelor's degree in Information Technology, Computer Science, Agricultural Technology, or related field preferred.
• Two (2) or more years of technical support or IT experience preferred.
• Experience supporting Windows operating systems, Microsoft 365, networking, printers, and mobile devices.
• Knowledge of grain operations, grain accounting software, or agricultural technology is a plus.
• Strong troubleshooting, analytical, and problem-solving skills, with strong attention to detail.
• Strong organizational and multitasking skills, with the ability to prioritize tasks and meet deadlines.
• Excellent verbal and written communication skills, with a professional demeanor.
• High attention to detail and accuracy in all tasks.
• Ability to work effectively as part of a team and collaborate with teammates at all levels.
• Ability to identify and address issues in a proactive manner.
• Strong customer service skills, with the ability to interact professionally with customers and teammates.
• High level of integrity and ability to handle confidential information.
• Must have a valid driver’s license and satisfactory driving record.
• Follow safety and compliance standards to help ensure their well-being and the safety of others.
• Ability to work hours other than those considered normal at various times throughout the year to meet deadlines and demands.
• The role requires travel to other company locations or industry events, with the ability to travel independently and stay overnight as needed.
• Ability and willingness to participate in required training, including education on GROWMARK’s policies and procedures and additional training related to the position’s requirements.
• Lifting/Carrying Under 10 lbs. Frequently, 11-20 lbs. Frequently, 21-50 lbs. Occasionally
• Pushing/Pulling Under 10 lbs. Frequently, 11-20 lbs. Frequently, 21-50 lbs. Occasionally
• Twisting/Turning Bend Frequently, Climb Occasionally, Crawl Occasionally, Kneel Frequently, Reach Outward Frequently, Reach Over Head Frequently, Reach Over Shoulder Frequently, Sit Frequently, Squat Frequently, Stand Frequently, Walk-Normal Surfaces Frequently, Walk-Slippery Surfaces Frequently, Walk-Uneven Surfaces Frequently
• Driving Automatic Trans Not Applicable, Standard Trans Not Applicable
• Elements Exposure to Cold Occasionally, Exposure to Heat Occasionally, Exposure to dust, dirt, debris Occasionally, Exposure to chemicals Occasionally, Exposure to high noise levels Occasionally, Working from heights Not Applicable
• Other Keyboard/Ten Key Frequently, Fine Dexterity Frequently, Handling (grasping, holding) Frequently, Repetitive Motion – Hands Frequently, Repetitive Motion – Feet Frequently

Nice To Haves

• Knowledge of grain operations, grain accounting software, or agricultural technology is a plus.

Responsibilities

• Provide first- and second-level technical support for users at grain facilities and corporate offices.
• Install, configure, maintain, and troubleshoot desktop computers, laptops, tablets, printers, scanners, monitors, and mobile devices.
• Configure user accounts, passwords, permissions, and Microsoft 365 applications.
• Respond to help desk requests and document resolutions in the company's ticketing system.
• Maintain inventory of IT hardware, software licenses, and technology assets.
• Assist with workstation deployments, equipment replacements, and hardware lifecycle management.
• Support grain scale software, grain accounting systems, inventory management applications, and customer service technologies.
• Troubleshoot grain scale hardware, ticket printers, barcode scanners, cameras, and peripheral equipment.
• Assist with maintaining grain automation systems, PLC interfaces, and terminal operating technologies.
• Coordinate with software vendors to resolve application issues.
• Support electronic grain contracts, scale ticket processing, and data integration between business systems.
• Assist in maintaining local area networks (LAN), wireless networks, VPN connections, and internet connectivity.
• Configure and troubleshoot switches, routers, wireless access points, and network cabling.
• Monitor system performance and report infrastructure issues.
• Assist with server maintenance, backups, disaster recovery testing, and system upgrades.
• Assist with software updates, antivirus protection, security patches, and endpoint protection.
• Help identify and respond to potential security threats.
• Assist with technology implementation projects at new and existing grain locations.
• Test new hardware and software prior to implementation.
• Develop and maintain technical documentation, user guides, and operating procedures.
• Communicate system outages, maintenance schedules, and technology updates.

Benefits

• Insurance – Medical, Dental, and Vision
• Financial & Savings – 401K Matching, Pension Company-Funded, FSA & HSA
• Voluntary and Miscellaneous Benefits – Accident, Air Evac, Critical Illness, Hospital Indemnity, Identity Theft Protection, Life, Short/Long-Term Disability
• Vacation and More – Paid Time Off (PTO), Holiday Pay, Uniform Program, Discounts, Teamwork, Advancements/Service, Retirement Recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree