Poly

General Dynamics Information Technology•Annapolis Junction, MD

9d•$34 - $46•Onsite

About The Position

GDIT is hiring an Information Technology Support Specialist, also described in the posting as a Help Desk Technician IV, to provide enterprise IT support in Annapolis Junction, Maryland. The role responds to user inquiries through phone, email, chat, and ticketing systems; logs and tracks requests; diagnoses and resolves basic hardware, software, and network connectivity issues; and guides users through troubleshooting. Complex issues are escalated to second-level support or specialized teams. The specialist may mentor less experienced professionals, new hires, and trainees. Technical work includes installing, configuring, and updating software on user devices; using remote access tools to install, modify, and repair computer hardware and software; assisting with password resets, account lockouts, and access problems; troubleshooting printers, scanners, and peripherals; and helping maintain IT asset inventories. The role also documents interactions, solutions, procedures, and troubleshooting steps; contributes to knowledge base articles; communicates ticket updates clearly and empathetically; supports coworkers; and follows IT and departmental policies, reporting potential security incidents to appropriate teams or leaders. This is a mission-essential onsite position in Annapolis Junction, Maryland, with a Monday–Friday, 8 a.m.–4 p.m. shift and 40 scheduled weekly hours. Holiday work may be required. The position requires U.S. citizenship and a current TS/SCI with Polygraph clearance. An Associate of Arts or Associate of Science degree and 5 or more years of related experience are specified. CompTIA Security+ certification is required within three months of the start date. The stated likely hourly pay range is $34–$46; actual compensation may vary based on experience, location, and contractual requirements. Travel is less than 10%.

Requirements

Associate of Arts or Associate of Science degree.
5 or more years of related experience.
U.S. citizenship required.
Must currently possess TS/SCI with Polygraph clearance; the posting also lists this as the clearance level to be obtained.
CompTIA Security+ certification required within three months of the start date.
Ability to install, modify, and repair computer hardware and software using remote access tools.
Maintain current knowledge of relevant technology as assigned.

Responsibilities

Respond to user inquiries by phone, email, chat, or ticketing systems.
Log and track support requests in a help desk ticketing system.
Diagnose and resolve basic hardware, software, and network connectivity issues.
Provide step-by-step troubleshooting guidance to users.
Escalate complex issues to second-level support or specialized teams when necessary.
Guide less experienced professionals and mentor new hires and trainees when needed.
Install, configure, and update software on user devices.
Assist with password resets, account lockouts, and access issues.
Troubleshoot printers, scanners, and other peripherals.
Help maintain inventories of IT assets such as laptops, monitors, and accessories.
Document and report solutions and procedures for recurring issues for leadership review.
Maintain accurate records of support interactions and resolutions.
Contribute knowledge base articles to help coworkers and users find self-service solutions.
Create and submit complete support tickets, including relevant information and troubleshooting steps taken.
Communicate professionally and empathetically with users and coworkers, explaining technical information clearly to non-technical users.
Provide updates on ticket status and possible resolutions.
Participate in the team environment and assist coworkers as needed.
Follow IT and departmental policies and procedures.
Report potential security incidents or breaches to appropriate teams or team leaders.
Install, modify, and repair computer hardware and software using remote access tools.

Benefits

Comprehensive benefits and wellness packages.
401(k) plan with company match.
Competitive pay and paid time off.
Medical plan options, including plans with Health Savings Accounts.
Dental plan options.
Vision plan.
Flexible work weeks where possible.
Paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement, and jury duty leave.
Short- and long-term disability benefits.
Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance are provided or available.
Internal mobility support and career-development opportunities.