Information Technology Support Specialist
About The Position
West Piedmont Higher Education Center is seeking an entry-level Information Technology Support Specialist to provide professional, timely, and high-quality technical support to staff, customers, partners, and students while ensuring a positive customer experience. The role supports users across Windows and macOS environments and assists with agency-owned computers and mobile devices. This is a part-time wage position, limited to a maximum of 29 hours per week. The schedule is Monday through Friday from 12:00 p.m. to 5:00 p.m., with Saturday emergency coverage as needed.
Requirements
- Technical proficiency with Windows and macOS operating systems.
- Proficiency with Microsoft 365 applications, including Word, Excel, PowerPoint, Outlook, Teams, OneDrive, and SharePoint.
- Experience troubleshooting hardware, software, and peripheral issues.
- Experience installing, configuring, and maintaining software.
- Knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, and Wi-Fi troubleshooting.
- Familiarity with directory services, such as Active Directory.
- Knowledge of IP security and desktop security best practices.
- Ability to analyze, research, and resolve technical problems effectively.
- Strong problem-solving and critical-thinking skills.
- Ability to provide professional, positive customer service.
- Effective verbal and written communication skills, including the ability to explain technical concepts clearly to nontechnical users.
- Ability to work independently and collaboratively as part of a team.
Nice To Haves
- One to two years of hands-on technical support or Help Desk experience.
- Experience supporting Linux operating systems.
- Relevant technical certifications, such as CompTIA A+ or IT service management (ITSM) certifications.
Responsibilities
- Respond to Help Desk and Level 1 technical support requests from users.
- Troubleshoot hardware and peripherals, including laptops, desktops, monitors, printers, phones, keyboards, mice, and docking stations.
- Install, configure, and maintain software and perform routine security updates.
- Analyze and resolve operating system issues in Windows and macOS environments.
- Resolve basic network and Wi-Fi connectivity issues.
- Set up and configure agency-owned laptops, desktops, and mobile devices.
- Set up and maintain user profiles, email accounts, passwords, and access.
- Assist with documenting IT processes and procedures.
- Document technical incidents, troubleshooting steps, and resolutions.
- Escalate complex technical issues to senior IT team members or the IT Director in a timely manner.
- Perform other duties as assigned by the supervisor or IT Director.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
