Information Technology Support Specialist

Shop Harbour • Phoenix, AZ

11h • $20 - $23 • Hybrid

About The Position

As an IT Support Specialist, you will be the primary on-site technology partner for our Phoenix operations team while also supporting remote users across the business. This is a hands-on role combining desktop support, hardware setup, and user assistance in a fast-paced retail and logistics environment. You will work closely with cross-functional partners to ensure technology is reliable, professional, and unobtrusive, supporting the elevated experience our brand represents.

Requirements

• Comfortable navigating, trouble-shooting, and setting up macOS devices.
• Familiar with Google Suite apps like Docs, Sheets, and Drive.
• Basic understanding of Microsoft Excel.

Nice To Haves

• A degree or certificate in Information Technology is a plus.
• No prior experience with NetSuite is required but is highly preferred.
• Self-taught tech enthusiasts and project-based learners are highly encouraged to apply.

Responsibilities

• Hybrid Technical Support: Provide on-site troubleshooting for warehouse staff and remote assistance for off-site users via screen sharing, email, and phone.
• General Desktop Support: Resolve basic hardware and software issues for macOS equipment, including MacBooks, iMacs, and tablets.
• Software Assistance: Help staff navigate Google Suite (Gmail, Drive, Docs) and provide secondary support for Microsoft Excel tasks.
• ERP Upskilling: Use and learn the daily functions of NetSuite to support business operations. No prior experience with NetSuite is required but is highly preferred.
• Hardware Management: Handle the physical setup and maintenance of workstations and peripherals. This includes unboxing, moving, and installing equipment across the warehouse floor.
• Problem Solving: Identify technical hurdles and work to resolve them quickly to keep our logistics and sales teams moving forward.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed