Information Technology Support Specialist Part Time

Cross Valley Federal Credit Union•Plains Township, PA

About The Position

The IT Support Specialist will assist the IT Coordinator in troubleshooting and resolving technical issues for employees as well as maintaining computer systems, configuring hardware and software used by the Credit Union.

Requirements

Working knowledge of Windows Operating Systems
Working knowledge of computers and peripheral hardware components
Basic knowledge of Office 365 suite
Degree in Information Technology, other related degree, or equivalent experience.
Ability to communicate technical information to those who may not understand some technical concepts
High level problem-solving and troubleshooting skills
Ability to learn quickly and retain technological procedures
Effective verbal and written communication skills
Ability to multitask in a time sensitive environment
Effective organizational skills
Can work independently on assigned tasks
Ability to work and contribute positively as part of a team
Efficient time management skills
Demonstrate sound work ethics
Standing and sitting for prolonged periods of time.
Commuting to and from Credit Union branch locations, sometimes on short notice.
Ability to lift up to 35lbs.

Responsibilities

Operating the ServiceDesk ticket platform, such as prioritizing and resolving IT tickets.
Providing on-site or virtual technical support services for employees.
Installing computers/peripherals and creating user profiles for employees.
Installing software and updates on domain connected computers and servers.
Assisting in organizing and maintaining hardware inventory across all branches.
Assisting in the process of on boarding / off boarding of employees (user accounts, license assignments, network/file access, etc.)
Providing user access to network folders and maintain appropriate user access/security.
Creating/maintaining various logs and diagrams of credit union resources and processes.
Assisting in reviewing vulnerability assessments, making and documenting recommended changes.
Assisting in gathering information for audits and helping with mitigation documentation.
Supporting the IT Coordinator in the day-to-day IT operations for the Credit Union.
Other duties as assigned.