Information Technology Support Specialist, College of Earth and Mineral Sciences

The Pennsylvania State University • University Park, FL

2d

About The Position

The College of Earth and Mineral Sciences at Penn State is home to world-class research and teaching in earth sciences, energy, and materials. Our Academic IT group plays a critical role in enabling this mission by providing reliable, cutting-edge technology support to faculty, staff, and students. We are seeking an Information Technology Support Specialist who is passionate about problem-solving and delivering exceptional service in a dynamic academic environment.

Requirements

• Strong understanding of Microsoft Windows in an Active Directory environment ; Penn State Enterprise Active Directory experience preferred
• Ability to troubleshoot macOS systems
• Working knowledge of TCP/IP and common network protocols
• Excellent written and oral communication, customer service, and problem-solving skills
• Ability to work independently and collaboratively in a diverse environment
• Strong organizational skills and ability to multi-task
• General Equivalency Diploma (GED) or High School (HS)
• 2+ years of relevant experience; or an equivalent combination of education and experience accepted

Responsibilities

• Provide technical support for Windows and macOS desktops and laptops, peripherals, AV equipment, and other hardware/software
• Configure computers manually and using automated deployment tools
• Support common applications including Microsoft Office, Adobe Creative Suite, and others
• Assist with Android and Apple iOS devices
• Deliver remote support via telephone, email, and tools such as Remote Desktop or Splashtop

Benefits

• Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being.
• In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time.
• One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees